FFXIV crash/stop responding on exit

**Eunys** · 10-19-2014 01:06 AM

Below is the Error that happens when logging out of the game on Windows 7.

********************
********************
Source
FINAL FANTASY XIV: A Realm Reborn

Summary
Stopped working

Date
‎10/‎18/‎2014 12:00 PM

Status
Report sent

Description
Faulting Application Path: D:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: ffxiv.exe
Application Version: 1.0.0.0
Application Timestamp: 542df03b
Fault Module Name: ffxiv.exe
Fault Module Version: 1.0.0.0
Fault Module Timestamp: 542df03b
Exception Code: c0000005
Exception Offset: 00017330
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

**Squa11_Leonhart** · 10-19-2014 02:25 AM

Access violation, so something is corrupting or deallocating memory within the FFXIV process.

As said, more information about the running system environment will be required.

**Xine** · 10-19-2014 02:29 AM

Originally Posted by Squa11_Leonhart

I highly doubt its the game at all, everyone would experience it if it was. Rather things like this can be caused by a number of issues, especially where some run at start applications load themselves into every opened process.

knowing more about your system would help of course, so could you post a system information dump from the launchers config screen and paste it into [code][./code] blocks.

from the ffxivsysinfo application in the FFXIV-ARR/boot folder?

**Squa11_Leonhart** · 10-19-2014 03:57 PM

yes, the launcher runs that on the config screen, either way works.

**Xine** · 10-20-2014 12:20 PM

How it appears in the window below.

Code:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument	C:\Users\Robert\Documents
FINAL FANTASY XIV - A Realm Reborn	C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn	Language 1		Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS	Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.140502-1507)
SYSTEM_CPU	Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz
SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 8  SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS	A06
SYSTEM_LANGUAGE	English (Regional Setting: English)
SYSTEM_MEMORY	8073.020MB
SYSTEM_VIRTUAL_MEMORY	2047.875MB
SYSTEM_PAGE_FILE	9481.020MB
SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 687.766GB    SYSTEM_FREEDISC_SPACE 628.825GB
SYSTEM_DIRECTX_VERSION	DirectX 11
SYSTEM_GRAPHICS	Intel(R) HD Graphics 4600
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP	Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER	Intel Corporation
SYSTEM_GRAPHICS_VRAM	0.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM	1792.000 MB
SYSTEM_GRAPHICS_DAC	Internal
SYSTEM_GRAPHICS_DISPLAY_MODE	1600 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER	igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
SYSTEM_GRAPHICS_DRIVER_VERSION	9.18.0010.3071
SYSTEM_GRAPHICS_DRIVER_DATE	3/20/2013 12:31:46 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_SOUND	Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID	{BF1EEB08-4AD7-49C8-B42F-CE647B26752A}
SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION	6.00.0001.6876
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	4/3/2013 8:19:02 PM
SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 5  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{18FEF7B0-CD74-11E3-8004444553540000}
SYSTEM_INPUT_NAME	Razer DeathAdder 2013
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 573  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{19018FC0-CD74-11E3-8005444553540000}
SYSTEM_INPUT_NAME	Razer DeathAdder 2013
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{1901B6D0-CD74-11E3-8006444553540000}
SYSTEM_INPUT_NAME	Razer DeathAdder 2013
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{1901B6D0-CD74-11E3-8007444553540000}
SYSTEM_INPUT_NAME	Razer DeathAdder 2013
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{18FED0A0-CD74-11E3-8003444553540000}
SYSTEM_INPUT_NAME	Airplane Mode Switch
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

boot
FFXIV crash/stop responding on exit - Mozilla Firefox
FINAL FANTASY XIV: A Realm Reborn
WTFast 3.2.14.322
Command Prompt


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 15 Plugin
Alienware On-Screen Display
CyberLink Media Suite Essentials
Alienware Command Center
Malwarebytes Anti-Malware version 2.0.2.1012
Mozilla Firefox 32.0.3 (x86 en-US)
Mozilla Maintenance Service
NVIDIA Stereoscopic 3D Driver
Open Broadcaster Software
TeamSpeak 3 Client
Steam
Alienware On-Screen Display
AlienRespawn
WTFast 3.2
CyberLink Media Suite 10
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
Java 7 Update 60
CyberLink Power2Go 8
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Java Auto Updater
Intel(R) Management Engine Components
Microsoft Visual C++ 2005 Redistributable
NVIDIA PhysX
Microsoft Office
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Alienware Customer Surveys
ST Microelectronics 3 Axis Digital Accelerometer Solution
Mumble 1.2.8
CyberLink PowerDirector 10
Dolby Home Theater v4
CyberLink LabelPrint 2.5
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
CyberLink PowerDVD 10
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
EMSC


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe	000015B0
C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe	000019AC
C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe	000014C8
C:\Program Files (x86)\Mozilla Firefox\firefox.exe	000005E8
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe	00000DB0
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe	00000684
C:\Program Files (x86)\Razer\RzWizard\RzWizard.exe	000014E8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe	000018F8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe	00000670
C:\Program Files (x86)\WTFast\WTFast.exe	00001204
C:\Program Files\Alienware\Command Center\AWCCApplicationWatcher32.exe	0000153C
C:\Program Files\Alienware\Command Center\AlienFusionController.exe	00000290
C:\Program Files\Alienware\Command Center\AlienwareAlienFXController.exe	00000D78
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe	00001AAC
C:\Users\Robert\AppData\Local\Apps\2.0\W9GALTYB.826\4GM2W99N.TK7\guil..tion_ad0c5966ac746530_0001.0000_eeafcd4d754bb1b2\Guildwork.exe	00000A64
C:\Users\Robert\AppData\Roaming\GUILDW~1\Guildwork.exe	0000093C
C:\Users\Robert\AppData\Roaming\Guildwork\Guildwork.exe	00001A44
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_15_0_0_152.exe	0000037C
C:\Windows\SysWOW64\RunDll32.exe	00001A28

クリップボードにコピーしました。

**Squa11_Leonhart** · 10-20-2014 07:04 PM

im confused as to why there are 3 seperate instances of guildwork.exe running.

**Xine** · 10-21-2014 05:30 PM

Couldn't tell ya, I haven't used it in months, though looking back over it, they appear to be in different locations which doesn't make any sense. Looking through some of my start up processes, seems like its set to automatically start when the computer turns on which I don't remember setting.

**Xine** · 10-22-2014 08:32 AM

Awesome, now I'm getting 2002 errors left and right, havent been able to log into the game in hours, reset my modem, restarted my computer, even yelling at my ISP and nothing is getting fixed. This 2002 error crap started this morning right after maintenance and has been ongoing all day.

**Squa11_Leonhart** · 10-22-2014 08:42 AM

http://www.akamai.com/html/technology/dataviz1.html

**chronomatic** · 10-22-2014 01:23 PM

Just chiming in to say I've been getting the exact same error recently. Been running this game for months without any issues until now.

Notable Details:

I'm also running Windows 8.1 (x64 Pro)
Is this linked to the October Windows Updates? That was a while ago and I haven't seen the crashes till this week. It's the only change I can think of besides the recent FFXIV hotfixes.
Literally a day before the All Saints' Wake event started I was still playing just fine (5 hours of uptime). Could some of the event or associated resources trigger the problem?
How to Reproduce the Crash: Always seems to happen if I'm zoning to somewhere or if I'm exiting the game. Feels like a loading glitch with the client.

Nothing else on my system has been causing any issues. Should this be flagged for SE to check?

EDIT: Here's a brief system rundown if required:

Windows 8.1 x64 (latest updates)
Intel i7 4930k CPU (3.40 ghz)
16 GB RAM
Nvidia GTX 580 (latest drivers)
Similar error/crash message that Eunys got (earlier in the thread)

Thread: FFXIV crash/stop responding on exit

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