My friend and I did not get our bonuses.

I sent him the email and used the code, then bought the game.

Yesterday, he added 2 months of game time to his account with a game card and we did not receive our bonuses. Upon further inspection, it seems that our accounts are not linked at all.

I contacted support through email, and they told me that I had to do live chat to correct this issue, and when I did that he said that they could not correct this issue because he already bought the game.

At the moment, there is no notification if you have properly recruited a friend or not. Since this is an action required by both players, either one can make a mistake and no one would know. The only way which you can see if you have properly done it is if you log into the Mog Station and see if there is a message beside your subscription status. I did check the recruit a friend service tab when I sent the code and once again when he bought the game, but I didn't find anything there. Like I said, the only way to see if you have properly done it is if you see a little note beside your subscription status. The only reason why I know this is because I looked through the FAQ.

But even then, as soon as he bought the game and added it to his account, apparently it was too late, according to the support desk. So, you have to send the email, your friend uses it, you have to check your subscription status, then they have to purchase the game. If they purchase the game before you can tell them, "No, I didn't get the note.", it's too late.

Just wondering if anyone can fix this issue, at all.. Before I get flamed, I only started this thread because this is what the support live chat guy told me to do when he told me he, himself, did not have the tools to fix it.