Quote Originally Posted by Enkrateia View Post
LGM Enkrateia
Okay I do have a question, what can I do when the ones not doing their work properly are the people under your charge? There's no direct way to contact you so there's no way to escalate this to a superior.

I had an issue with an item not working, yet being consumed, an item that I spent 500k gil on. I contacted support desk, I get the response that they can't restore it due to "item contained unique information" and the GM also seemly tried to use my one time restoration, when this was caused by a bug and this should be restored outside the one time restoration policy, I send another ticket asking what "item contained unique information" means and asking what can they do to restore my item and I got a completely unrelated response, ignoring everything I said giving me a template-type response, as an attempt to shut me up. So now what, what's the point of contacting in game GMs if they won't even answer the questions being asked and will reply with completely unrelated template-alike responses?

Ticket number is 4270721 if you want to see it in game, the last response doesn't answer for anything I wrote and I'm still at a loss here with 500k down.