Security Token Emergency Removal Password

[Waeksyn]

Still no response to my email support request so I went on live chat instead. Here's the scoop"

The Emergency Removal password is only used for the software application. There is no equivalent for the physical token. If you lose or damage the physical token, you must call / chat them to get it removed from the account.

If you call, you need to provide the following information:

• Full name
• Date of Birth
• Email address on file with your account
• Street address including city / state / zip (city / province / postal code)

The agent can then either disable the physical token (which renders it trash - can't be reused) - or - they can Pause the token. Pausing allows you to log in without using the token. You can then call / chat them to get it re-enabled again if and when you wish. This would be done if you lost it and were confident you would find it again (such as packing the token away by mistake before moving). If Paused, you cannot then just use the SW app instead. It would register but it too would be paused.

PS: While posting this, I finally got a reply to my email support request. Ironically, the response was "Unfortunately the SQUARE ENIX Support Center cannot assist with this issue via email. In order to further assist you, we will need you to contact us via phone or chat, and the SQUARE ENIX Support Center will be happy to assist you."