Security Token Emergency Removal Password

[mizzkittikat]

I think people are confusing the SOFTWARE Token vs the SECURITY Token.

The Software token is used with smartphones, and is what they recently posted information on in the news section on how to obtain your emergency password.

The Security token is a physical one-time password generator that comes with the physical collector editions of FFXIV or can be purchased separately from SE. The Security token does not display the emergency password when you go into the Mog station. It only generates during the first time use. I have read somewhere in reddit that the serial number on the back can be used as the emergency password, but that is unconfirmed.

If you happen to get a response can you please share? I too lost my emergency password, it would be nice to know what to do in case it runs out of batteries or I lose it.

[AdamFyi]

Snip

Ah that makes more sense. I'm used to people calling the security token a 'physical' token and the software token the 'mobile app'.

Edit:
After digging around the support for a bit, it looks like either you have to disable it manually while the token is still active;

How to remove your Security Token:
(1) Log in to the Square Enix Account Management System using your Square Enix ID and password.
(2) Go to Service and Option and select One-Time Password.
(3) Select Security Token Usage Settings and choose Security token removal and follow the steps for removing the Security Token.

Or contact the support team if your token is broken or lost for them to remove the token. I don't know if I misread a section of the text wrongly, but I think it did mention that once you deactivate a physical token, that physical token cannot be registered again.

There seems to be nothing about an emergency removal password specifically for the physical token for some reason. The support seems to only associate the emergency password with the software token.

Anyway, if you get any responses, mind if you can post it here?