Quote Originally Posted by AdamFyi View Post
To be fair, some e-mails that were received after registering a security token do not include information about the emergency password. I think they fixed it by now? Not too sure.
From that email "If you have lost your Emergency Removal Password or are unable to perform the emergency removal of the Software Token yourself, the Support Center will be able to remove it for you once account ownership is verified. Please review the FAQ below for further details."

And there's this [Important] Important Notice to All Software Token Users