Security Token Emergency Removal Password

[kidvideo]

Posting in the general forums without contacting Support first? smh...

A simple search on the account management site: I lost my SQUARE ENIX Security Token.

[AdamFyi]

Snip

OP did not lose their security token, their friend did. They are asking where can they find the emergency token removal password so that they can jot it down somewhere to prevent this kind of accident. They've stated that they have already tried looking up support but that led to nowhere.

Please give the OP a thorough read before you post. Thanks!

[kidvideo]

snipsnip

Posting in the general forum without first remembering the details during the token set up OR logging in to the account management page or searching the knowledge base... smh more!

Also, op was tldr.

[AdamFyi]

Snip

To be fair, some e-mails that were received after registering a security token do not include information about the emergency password. I think they fixed it by now? Not too sure.

Edit:

Thanks for all of the advice. I have opened a ticket with SE but there has been no response (thus my post on these forums). When I log in to the SE account management system, it does show that "Token Usage Status" box but there is no Emergency Removal Password displayed at all. I expect that I don't actually have one, given that i first enabled the security token when they were first released for FFXI many years ago.

Yeah, that's pretty strange. Do you use the one-time password to log in at all?

[kidvideo]

To be fair, some e-mails that were received after registering a security token do not include information about the emergency password. I think they fixed it by now? Not too sure.

From that email "If you have lost your Emergency Removal Password or are unable to perform the emergency removal of the Software Token yourself, the Support Center will be able to remove it for you once account ownership is verified. Please review the FAQ below for further details."

And there's this [Important] Important Notice to All Software Token Users