Security Token Emergency Removal Password

[Waeksyn]

Someone I know just lost their security token and don't know their Emergency Removal password. Best I can figure out is they need to contact support to get it removed from their account.

I enabled my token many years ago (FFXI) and don't have my Emergency Removal password. I'd like to find out what it is and record it to avoid problems in the future. On the support center, it says this:

Please note that your Emergency Removal Password will need to be recorded beforehand because it can only be seen after you log in to your Square Enix account.

So, I should be able to find the emergency password on my SE account page. It either isn't there or it's buried in typical SE illogical UI layering. Can anyone point me to how to find it?

[AdamFyi]

Login to the Square Enix Account Management. The Emergency Removal Password should be on the immediate page in red text somewhere in the box in the middle.

[AdamFyi]

^ You need a onetime password to log in to that, which OP's friend lost.

I'd like to find out what it is and record it to avoid problems in the future.

Please give the OP a thorough read before you post, if possible.

[Delsus]

All you can do is contact support, Live chat is the best way I have used, but they get this fixed instantly, they just ask for some info on your account like email address and date of birth to prove your identity.

Also the emergency removal password is only provided with the software token, as far as I know if you have a keyfob type you will not get one, and if you loose it you have to contact support to get it removed.

[kidvideo]

Posting in the general forums without contacting Support first? smh...

A simple search on the account management site: I lost my SQUARE ENIX Security Token.

[AdamFyi]

Snip

OP did not lose their security token, their friend did. They are asking where can they find the emergency token removal password so that they can jot it down somewhere to prevent this kind of accident. They've stated that they have already tried looking up support but that led to nowhere.

Please give the OP a thorough read before you post. Thanks!

[kidvideo]

snipsnip

Posting in the general forum without first remembering the details during the token set up OR logging in to the account management page or searching the knowledge base... smh more!

Also, op was tldr.

[Nyalia]

Did you log into: https://secure.square-enix.com/accou...n?cont=account ? Once there, on my screen, it says "Token Usage Status" and below that is my Square Enix ID, Registration Status, and Emergency Removal Password. The password is in red.

[Waeksyn]

Thanks for all of the advice. I have opened a ticket with SE but there has been no response (thus my post on these forums). When I log in to the SE account management system, it does show that "Token Usage Status" box but there is no Emergency Removal Password displayed at all. I expect that I don't actually have one, given that i first enabled the security token when they were first released for FFXI many years ago.

[AdamFyi]

Snip

To be fair, some e-mails that were received after registering a security token do not include information about the emergency password. I think they fixed it by now? Not too sure.

Edit:

Thanks for all of the advice. I have opened a ticket with SE but there has been no response (thus my post on these forums). When I log in to the SE account management system, it does show that "Token Usage Status" box but there is no Emergency Removal Password displayed at all. I expect that I don't actually have one, given that i first enabled the security token when they were first released for FFXI many years ago.

Yeah, that's pretty strange. Do you use the one-time password to log in at all?