with playspan discontinued will hurt the game

[Raist]

Some people just have 1 way they want to do it and they will stubbornly try to do it until the day they die. Regardless of other viable options. It's good to hear square is trying to get paypal back up though.

Logic rarely means anything around here. It will still be SE's fault somehow for many people.

Not everyone is stubbornly rejecting the CC options... they flat out can't use them.

For various reason's some transactions are getting rejected, and all they get is a generic 401/406 type error from the system. This has all happened before... go dig through the XI forums about all the issues with Click & Buy a couple years back. Heck.. even before then, when it was all done through POL there were mainstream cards that would still get rejected seemingly for no reason at all. It's a risk you can run into with worldwide CC transactions... not every clearing house is linked to the accepted security standard and such and they get rejected... or it could just be freakish communication errors, who knows.

But the simple point is that for some, the system was flat out refusing to process some people's cards. For them, their more reliable option was to get Crysta through the UP system--be that by UGC card, PayPal, or sling-shotting one of PlaySpan's other payment options. Those people may be left with no recourse for payment until SE gets the new PayPal option in place.

While I appreciate that they are working to bring PayPal back in some fashion... I have to say I am still very disappointed in how SE has been dragging it's feet out on this issue. The retirement of UGC and UP was announced back in the middle of the Summer. Something like mid June or early July, emails went out to everyone directly from Playspan and UGC. They've had a loooong time to work on this issue. And to add insult to injury, they took Ultimate Pay down a month earlier than they implied it would still be available. The UP system is still active until 10/31... SE's own KB article on ths matter even states that it would remain available until then. I have money still in my UP account that I intended to top off my Crysta with after the October billing cycle (stupid $100 Crysta cap prevented me from cashing it all in in September)... but have no way to use it now. So I have to wait for PlaySpan to send me details on how to cash out my balance via a virtual visa account once they get that all set up, then find something to spend it on if I can't use that Visa account to buy Crysta.

[Kaze3434]

Greetings,

We understand the frustration that the removal of the PlaySpan, and by extension PayPal, billing option is having on customers that relied on it for paying for subscription fees or for the optional services like retainers.

We are currently working on implementing a PayPal payment option and we hope to have this up and running soon. In the meantime, if you do encounter errors when attempting to register your credit card, please contact our Support Center for assistance.

while i love that a paypal option is coming, the suggestion to call the Support Center is ugh at best. of the calls made by myself and a few friends, its generally "the cause if because of your bank" being the only answer we ever get.

[Tupsi]

while i love that a paypal option is coming, the suggestion to call the Support Center is ugh at best. of the calls made by myself and a few friends, its generally "the cause if because of your bank" being the only answer we ever get.

Which is true 99% of the time, whether it wants to be accepted or not - Banks are extremely touchy, especially if your IP changes around or you choose to do it through your smart phone instead of computer/vice versa.. Especially in this time of heightened identy theft and recent major security breech of a major bank.

[Roris]

Playspan being discontinued will not hurt the game. I for one think they were as bad as click and buy. You can purchase game time cards directly from the SE store now.

Never had any issues paying with Ultimateplay but I've seen some other people had some trouble with them. Gamecards are fine if you aren't legacy and don't want to buy additional services and just want game time, otherwise you're kinda screwed especially if you have card issues like many others who are fine using their cards still do, at least until now once they finish implementing Paypal directly.

[duvvvv]

just passing by here because I'm interested in payment methods as it is connected to my RL job...

for those with bank accounts, don't your banks offer help in setting up payments for online transactions? I could not imagine at this time and age a bank that's still "offline". I mean, many banks can provide digital accounts/virtual credit/debit cards, basically they generate a fake but secure card number you can use for online transactions.

not saying it's your fault SE pulled out the payment methods, I'm just curious if indeed there are still banks that lack such service. I hope that's one option for some of you, though it might take a bit of an effort by having to deal with the CS of your bank :P

[Kaze3434]

Which is true 99% of the time, whether it wants to be accepted or not - Banks are extremely touchy, especially if your IP changes around or you choose to do it through your smart phone instead of computer/vice versa.. Especially in this time of heightened identy theft and recent major security breech of a major bank.

normally i would agree, but when i call my bank and tell them to let the next charge go thru and still get there error, AND my bank never got a charge, im inclined to think its on SE

[Wildsprite]

Playspan being discontinued will not hurt the game. I for one think they were as bad as click and buy. You can purchase game time cards directly from the SE store now.

you just skimmed through this thread or didn't read it at all. that much is obvious

UltimatePay was not as bad as click and cry. however that isn't the issue.

some people do not have the option to use those game time cards(Entry level can't use them and Legacy level won't) for various reasons. also you can't use them to pay for extra retainers or buy Fantasia or anything else they might decide to offer in the future. those Namingway Cards they keep talking about might very well be an option you need either a Credit Card or Crysta to buy.

I for 1 was using the Ultimate Game Card to buy Crysta. and on occasion used Paypal. not once have I had an issue with UltimatePay/Playspan.

many of us do not have the option to use anything but Paypal now that the UGC is gone. a workaround for some would be the Paypal Debit Mastercard. but what about those who can't use that option? Paypal will not send that card to most countries outside of the USA.

[ruskie]

Adding https://www.skrill.com/ would be nice as well while you're at it as a payment option. More options more subs. Also considered selling digital time cards on PSN?

[Haibel]

Thanks. I work in customer service so I have seen those debit cards come through. I guess i'm just behind the times, I havent got a new debit card in at least 15 years, I still have the initial card from when I opened my account and it still works.

That may be a problem. For Visa or mastercard to back a banks debt card it need to have an expiration date. I'm almost certain you have a bank that is only contracted with mastercard's pulse or visa's Cirrus or Star Clearing houses. These Clearing Houses are used for processing ATM and Check transactions. So you may just have a ATM card. Does your card have the standard 16 digit credit number
format on it or does it have your actual bank account number on it.

[Alion]

Greetings,

We understand the frustration that the removal of the PlaySpan, and by extension PayPal, billing option is having on customers that relied on it for paying for subscription fees or for the optional services like retainers.

We are currently working on implementing a PayPal payment option and we hope to have this up and running soon. In the meantime, if you do encounter errors when attempting to register your credit card, please contact our Support Center for assistance.

Thanks a lot for the effort and the response to this thread, I hope it gets implemented soon enough.