Random crashing - extremely often

[Aerycat]

Tried it, didn't help much though....

Crashed 2 times within this 10-15 minutes. Once during a levequest. Another when I was about to name my retainer... maybe she didn't like the name I'm giving her...

Problem signature:
Problem Event Name: APPCRASH
Application Name: ffxivgame.exe
Application Version: 1.0.0.0
Application Timestamp: 4e2d9aed
Fault Module Name: ffxivgame.exe
Fault Module Version: 1.0.0.0
Fault Module Timestamp: 4e2d9aed
Exception Code: c0000005
Exception Offset: 007bb0ce
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1041
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
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Thanks for helping anyways more suggestions will be appreciated.

On in addition to that, I was troubleshooting the temp of the card when doing window mode, and have my GPU-Z next to the client so I have runtime monitoring on that. It was 80c when it crashed

[Coldfire]

You should really install a tool that logs your GPU temperature while playing (like rivatuner or SpeedFan). Or just manually set the fan speed to 60% and see if it lasts longer :P
The max temp seems to be 110°C but above 100°C for a longer period can already damage some parts(especially the RAM which is not specified for those temperatures). It's kinda silly how the resellers lower the average fan speed just so it's less noisy and sells better -_-

[Aerycat]

For the sake of testing
I've lowered all the settings on graphics by 1 level on each option and the got a GPU temp log as well. It crashed on me after about less than 20 minutes. My GPU temp maxed at 76.5c when it happened and fan is constant at 30%. All the while my CPU temp never exceeded 65c.

Last reading on GPU-Z log
Date 2011-08-05 23:29:05
GPU Core Clock [MHz] 830.0
GPU Memory Clock [MHz] 1250.0
GPU Temperature [ｰC] 72.0
Fan Speed [%] 30
GPU Load [%] 64
Fan Speed [RPM] 2198
GPU Temp. #1 [ｰC] 72.5
GPU Temp. #2 [ｰC] 74.5
GPU Temp. #3 [ｰC] 76.5
VDDC [V] 1.1200
VReg Temperature [ｰC] 64.7

..... no, not temp issue...

[Coldfire]

I guess your PSU also has more than enough power. Did you try it in windowed mode or without crossfire yet?

[Aerycat]

Yes... PSU at 1000W... without Crossfire ? Hmm, not sure about that, and I assume you mean to shut off one of the GPU ? Hmmm not sure how to do that yet, might give it a try when I know how

Currently running OCCT testing stability of the card, 0 errors after 30 minutes, running at temp 90c - yes, hot... but FFXIV crashed on me in less than 20 minutes at 80c.... I would want to believe it's the card's stability problem so I can get a warranty quick, but doesn't seem so....

[origamikitsune]

The problem with any bench marking is that FF14 is poorly written and poorly optimized, and therefore has issues where others do not. So the typical stuff:
Make sure you have latest drivers and profiles for the game, yada yada and do a clean install of your video drivers.
Disable Crossfire if you have it, see if that helps (Crossfire especially seems to have issues with this game, more so in windowed mode if I understand it correctly.)
Possible I suppose that there are corrupted game files. Go to your Documents / My Games / Final Fantasy XIV / delete everything. Run the configuration program and set all of your graphics options etc. again (this will re-create the necessary files).
Uhm... Is your GPU or your processor or overclocked? If so, turn off any over clocking. I can give you the technical reasons why this is a good idea in general, and why its a great idea in particular for FF14 if you like, but the short version is 14 creates instabilities in OC'd systems that won't appear in other programs because 14 is poorly written.
Lets see... May sure you don't have any other Direct X programs running - its probably not that (because you aren't getting a direct-x error) but there are some DX capable programs that cause memory/driver issues with 14 (for example, Adobe Flash, the current version of which is extremely buggy to begin with and causes issues with 14).
Try it all without borderless window scripts and dual-box windowers if you use them (Evo, etc.)

See if that helps.

[Aerycat]

Done with latest drivers, few versions in fact, but nothing helped.
No crossfire, but 6990 is on dual GPU, not even sure how to disable one gpu - as said in previous post. So I'll leave it as it is.

Did the recreation of config/user files etc, crashing still...

And no the system's not overclocked.

I don't have a browser running when launching FFXIV so I doubt anything on my desktop will be using flash.

Nope, not trying something funny like windower or dual boxing ( I have problems running one, won't even dream of getting 2 of them now ).

Well I do hope 'they' see all these posts about 'crashes' in their official forum and address them in fact that was my intention of posting on official forums where it states "Technical Support". But thanks to all other members here for the advices though....

[Coldfire]

You either need RadeonPro to disable Catalyst A.I. or run the game in windowed mode to not use crossfire(at least in theory).

[origamikitsune]

Do me a favor; use the FF14 Config program and look for the option to copy your specs to the clipboard, copy them here (I suggest using that because it provides a lot of extra info); maybe we'll see something that we missed before.

[Aerycat]

There ya go - I've cut 'Installed applications' as I don't think it has anything to do with it....
Also, there are some errors on this reporting, as I've disabled Virtual mem / page file - they should be 0.

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

Operating System Microsoft Windows 7　Ultimate Edition　64bit　(build 7600)
Processor Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz
Number of Processors Logical Core Count 8 Physical Core Count 4
BIOS BIOS Date: 02/05/10 19:13:52 Ver: 08.00.10
Language 日本語 (Regional Setting: 日本語)
Physical Memory 8168.543MB
Virtual Memory 2047.875MB
Page File 8166.688MB
Storage C:\ Hard Disk Drive Total Disk Space 111.696GB Free Disk Space 76.790GB
Storage D:\ Hard Disk Drive Total Disk Space 468.750GB Free Disk Space 405.268GB
Storage E:\ Hard Disk Drive Total Disk Space 462.760GB Free Disk Space 19.294GB
Storage F:\ Hard Disk Drive Total Disk Space 976.562GB Free Disk Space 470.358GB
Storage G:\ Hard Disk Drive Total Disk Space 886.452GB Free Disk Space 728.113GB
DirectX Version DirectX 11
Graphic Device(s) ASUS EAH6990 Series
├Device \\.\DISPLAY1
├Chip ATI display adapter (0x671D)
├Maker ATI Technologies Inc.
├Video Memory 4036.945 MB
├Shared Video Memory 3828.271 MB
├DAC Type Internal DAC(400MHz)
├Display Mode 1920 x 1080 (32 bit) (60Hz)
├Driver aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
├Driver Version 8.17.0010.1072
├Driver Date 2011/04/27 12:07:04
├Driver Language English
├Vertex Shader 3.0
├Pixel Shader 3.0
└Vertex Texture Supported
Sound Device(s) Speakers (SB X-Fi Xtreme Audio)
├Device ID {845A519F-19B7-4B3F-91F3-E456A354E61B}
├Device Name P17.sys
├Driver Version 5.12.0001.2020
├Driver Language English
└Driver Date 2009/10/16 16:44:56
Sound Device(s) Digital Audio Interface (SB X-Fi Xtreme Audio)
├Device ID {59BB7613-6CF6-4F0A-8212-906A3C9A5A91}
├Device Name P17.sys
├Driver Version 5.12.0001.2020
├Driver Language English
└Driver Date 2009/10/16 16:44:56
Input Device(s) {6F1D2B60-D5A0-11CF-BFC7444553540000}
├Name Mouse
└Notes Axis 3 Button 7 Field of View 0
Input Device(s) {6F1D2B61-D5A0-11CF-BFC7444553540000}
├Name Keyboard
└Notes Axis 0 Button 128 Field of View 0
Input Device(s) {8FEAC8F0-BDF9-11E0-8003444553540000}
├Name Razer Imperator
└Notes Axis 0 Button 573 Field of View 0
Input Device(s) {8FEAF000-BDF9-11E0-8004444553540000}
├Name Razer Imperator
└Notes Axis 0 Button 3 Field of View 0
Input Device(s) {8FEAF000-BDF9-11E0-8005444553540000}
├Name AlienFx Backlight
└Notes Axis 0 Button 0 Field of View 0
Input Device(s) {8FEAF000-BDF9-11E0-8006444553540000}
├Name AlienFx Backlight
└Notes Axis 0 Button 0 Field of View 0
Input Device(s) {8FEB1710-BDF9-11E0-8007444553540000}
├Name AlienFx Backlight
└Notes Axis 0 Button 0 Field of View 0
Input Device(s) {8FEB1710-BDF9-11E0-8008444553540000}
├Name Alienware TactX ? Keyboard
└Notes Axis 0 Button 7 Field of View 0
Input Device(s) {8FEB1710-BDF9-11E0-8009444553540000}
├Name Alienware TactX ? Keyboard
└Notes Axis 0 Button 0 Field of View 0

-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

AMD:CCC-AEMCapturingWindow
Alienware TactX? Keyboard CI
My Games
Random crashing - extremely often - Page 2 - Windows Internet Explorer
TechPowerUp GPU-Z 0.5.4
Unigine Heaven DX11 Benchmark 2.5 (Basic Edition)
Unigine engine http://unigine.com/

-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\AI Suite II\ASUS Mobilink\Simulator\AsShellProcess.exe 00000BAC
C:\Program Files (x86)\Creative\Volume Panel\VolPanlu.exe 000008C0
C:\Program Files (x86)\InstallShield Installation Information\{E6931688-DA2B-4E16-8539-3D323D69C677}\AiChargerPlus.exe 00000BD4
C:\Program Files (x86)\Razer\Imperator\RazerImperatorTray.exe 0000094C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivconfig.exe 000012D0
C:\Program Files (x86)\Unigine\Heaven DX11 Benchmark 2.5\Unigine.exe 000009F4
C:\Program Files\Alienware\Command Center\AlienFXHook32Mngr.exe 00000B70
C:\Program Files\Alienware\Command Center\AlienwareAlienFXController.exe 00000AA8
C:\Windows\SysWOW64\rundll32.exe 00000BFC