Random crashing - extremely often

[Aerycat]

Details:
Random crashes. I just started not long (2-3days), and been only around in Gridania. Few symptoms :-
1) Crash happens with APPCRASH - Detailed log will be posted later.
2) Computer just reboots halfway playing. On one occassion, I was monitoring both CPU / GPU temp and GPU is at 80c and CPU at 61c when the system just rebooted.

Steps:
Completely random. No trends observed.

Date & Time:
Random as well.

Frequency:
Once in about 20-30 minutes of running around, or even staying put in one place (idling).

Platform/OS:
Windows 7 64-bit

PC Manufacturer & Model Number:
Homebuilt

Graphics Card:
ASUS HD 6990

--------------------------

Things I've tried on my side :-
- Did a stress test on GPU / CPU both reaching 90 degrees without problems observed. (Stress test done on furmark / prime95, to rule out high temp / power instabilities.)
- Tried multiple settings on FFXIVConfig (Window or fullscreen) still the same.
- Disabled DWM - still the same.
- Reinstalling the client.
- Reinstalling the OS.

[Aerycat]

Problem signature:
Problem Event Name: APPCRASH
Application Name: ffxivgame.exe
Application Version: 1.0.0.0
Application Timestamp: 4e2d9aed
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16695
Fault Module Timestamp: 4cc7ab86
Exception Code: c0000005
Exception Offset: 00022262
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1041
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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[Aerycat]

Other misc info :-
Display Mode : Fullscreen
Window size : 1920x1080
Multisampling : 8x CSAA
General Drawing : 8
Background Drawing : 5
Shadowdetail : High
AO : OFF
DoF : ON
Texture Q : High
Texture Filtering : High

Hmmm, might be useful to mention also I'm on RAID 0 on SSD....

[origamikitsune]

c0000005 - most common cause is a driver issue with video. Most common cause with FF14 is overheating GPU. I do not know what the temperature threshold of the ATI GPUs are, however 90c sounds a little warm (my nVidia runs at 69-72c on those same settings). That would be me guess as a cause without knowing what the actual operating temps for the GPU are.

[Coldfire]

The HD6990 is usually pretty hot. It's actually highly recommended to use watercooling with that thing. The spec goes a bit higher than 100°C I think but personally I would never let any part of my PC get that hot...

[Aerycat]

90c was when running furmark... and the reason is to test that 90c isn't enough to kill the card or motherboard. FFXIV only hits 80c, so ruling out temp problem. That's my intention.

[Coldfire]

Oh btw futuremark benchs won't stress out your GPU. They just got trashy benchmarks and no real stresstests. You can be assured that ffxiv gets your HD6990 way above 90°C. I would recommend getting something that logs the temperature into a file, because after a reboot the temperature will already have gone down by ~20%.
Another thing I would check is if you have the latest Catalyst Application Profiles.

[Aerycat]

Thanks for the responses...

Latest Catalys Application Profiles ? Can I assume having 11.7 driver should already have that updated ? or is it separate ?

Thanks again!

[Coldfire]

It's a seperate download on the same page.

[Aerycat]

Just wondering if any mods care to check on their Technical Support forums ? Or just leave the players to resolve problems themselves ?