good bye FFXIV, thanks to the lag, you lost another customer.

[Tiggy]

snip.

Those servers are in physically different locations meaning you're going to see different results and you're going to have a different network connection to them. This simply continues to prove what I've been saying all along.

Why are the servers in Canada? Good question. That doesn't mean the servers are terrible and can't handle the game. It's a different logistical issue entirely.

for the whiteknights, yes 200ms+ does matter for some content such as pvp/primals (especially Titan)/and some others.

Latency due to distance from the servers isn't the same thing as the packet loss people are primarily complaining about here. The complaint in this thread is mainly about people who are on the same continent and still have lag. This normally means packet loss. The game freezes for a few seconds at a time or ends in a full DC. It seems like you're main complaint isn't that the servers are bad, but that they should have a cluster closer to you. That may be the case, and I would agree but it's an entirely different discussion.

Nodes, bro, nodes.

Yes. Despite your sarcasm they do exist, and they do matter.

[Taliph]

The best you can probably do is call your ISP support, and work with their higher tier tech support to prove where the problem is using tracert data. We have to convince the ISPs that they should do something about it so that they can put pressure on the backbone providers. I'd say the rage over lag is 100% justified, but let's point the rage train in the right direction at least.

Sadly, this is indeed a terrible situation that is very hard to do anything about. It's stuff like this that should make people very worried about Comcast buying up TWC, and should have us VERY interested in net neutrality.

Or, SE could contact backbone providers, seeing as SE is their customer... Again, not the end user.

[16bitBounty]

Or, SE could contact backbone providers, seeing as SE is their customer... Again, not the end user.

They don't understand this. They don't understand business.

[Clavaat]

The best you can probably do is call your ISP support, and work with their higher tier tech support to prove where the problem is using tracert data. We have to convince the ISPs that they should do something about it so that they can put pressure on the backbone providers. I'd say the rage over lag is 100% justified, but let's point the rage train in the right direction at least.

Sadly, this is indeed a terrible situation that is very hard to do anything about. It's stuff like this that should make people very worried about Comcast buying up TWC, and should have us VERY interested in net neutrality.

I actually contacted SE yesterday to make them aware of the issue, and the service rep said he would use the link to my forum post in his report. He said there have been a few reports, but I know this affects more. People just aren't doing the necessary work of reporting/researching and going "lolVPN, fuck it" and moving along.

Go public. I'm making posts everywhere, FFXIV subreddit, Verizon subreddit, on these forums, Facebook, Twitter, Verizon forums, everything. I'm calling in every day. If Verizon isn't your ISP, you should still do the same. It's not hard at all. Get the information out there that these corporations aren't taking responsibility for something we pay a lot of money for every month.

[Tiggy]

Or, SE could contact backbone providers, seeing as SE is their customer... Again, not the end user.

Pressure should come from both sides. Do you really think SE isn't giving them some heat? The companies won't do anything unless they are getting pushed from the ISP And SE.

I actually contacted SE yesterday to make them aware of the issue, and the service rep said he would use the link to my forum post in his report. He said there have been a few reports, but I know this affects more. People just aren't doing the necessary work of reporting/researching and going "lolVPN, fuck it" and moving along.

Go public. I'm making posts everywhere, FFXIV subreddit, Verizon subreddit, on these forums, Facebook, Twitter, Verizon forums, everything. I'm calling in every day. If Verizon isn't your ISP, you should still do the same. It's not hard at all. Get the information out there that these corporations aren't taking responsibility for something we pay a lot of money for every month.

Exactly! Without our Tracert data they don't have anything more than "people are complaining." We, the players, need to provide all our data in our complaints so that SE has ammunition to take to the table. "Here is prove from x players that node y is the definitive problem." That's how you get things done people. Not by making an angry forum post with zero useful information.


If you guys care about the game then do what it actually takes to help. Raging for the sake of raging will accomplish nothing.

[16bitBounty]

Pressure should come from both sides. Do you really think SE isn't giving them some heat? The companies won't do anything unless they are getting pushed from the ISP And SE.

I really think that SE isn't giving them heat.

[Jaykos]

It seems other MMO companies know how to take care of their European customers.

Thumbs up blizz

[Clavaat]

Or, SE could contact backbone providers, seeing as SE is their customer... Again, not the end user.

People aren't reporting with the right information to solve the problem. Definitely not enough of them at least. You've got people like this:

They don't understand this. They don't understand business.

Who would just call in and say "DUHHHH LAG! WTFLOLOLOL" "Ok, can you describe the-" "LAAAAAAGGGGFIXITFIXITFIXIT". Or they wouldn't call in at all. Because they're lazy, and dialing numbers and talking to people is hard.

[Tiggy]

I really think that SE isn't giving them heat.

It's a square-Enix problem at the end of the day because it affects Square-Enix customers.

But I suppose you wouldn't know how business and customer service work.

You really think SE doesn't understand exactly this and is doing everything they can already? Really? You really fail to understand how little leverage they have over these companies.

Seriously google netflix's issues with Verizon and Comcast from the last year and look at how much it took for them to fix their problems. Verizon and Comcast are two companies that are blatantly holding back connections to extort money from their customers. This is extremely well publicized. This is just another symptom of the exact same problem.

[16bitBounty]

So if they're calling then obviously they don't have leverage because the problem still exists.