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  1. #1
    Player
    Elim's Avatar
    Join Date
    Sep 2013
    Posts
    1,852
    Character
    Elim Lovecraft
    World
    Faerie
    Main Class
    Gladiator Lv 50
    So after emailing them they sent me a email back saying the orders been cancelled due to a conflict with addresses on the card and my account. I didn't think to change my account address to my recent one so that's my bad. But then they told me my prepaid wasn't charged... but it was. So I got charged for the product and never received it. I emailed them and told them this(with proof, a copy/paste of the charge on my visa), but all they said was that it was cancelled, that I wasn't charged and to try to buy it again.

    Guess it's not safe to buy from SE's store? >.< All this resulted in was lost cash...
    (0)

  2. #2
    Player
    Tinydragon's Avatar
    Join Date
    Oct 2014
    Posts
    3
    Character
    Tiny Dragon
    World
    Balmung
    Main Class
    Thaumaturge Lv 50

    Had a similar problem; erroneous charge temporary

    I had a similar problem with a 60-day card that never sent me a code. The charge was logged on my credit card as pending, but it has never been charged. The successful charge from the next day was originally logged as pending but it has now been charged.

    There is still an annoyance that the pending amount is removed from your credit limit, but unless you are running really close to the limit, it shouldn't be an issue once the original charge is dropped from pending. (I'm not sure how long that takes; it hasn't been quite a week yet and it still shows as pending.)
    (1)