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  1. 10-02-2014 06:42 AM #1
    Incandenza
    Player
    Incandenza's Avatar
    Join Date
    Jun 2014
    Posts
    3
    Character
    Joelle Vandyne
    World
    Leviathan
    Main Class
    Gladiator Lv 50

    Replaced iPad, now I can't figure out how to log on :(

    Greetings,

    I recently wiped my iPad and got a new one. I downloaded the software token app, opened it, and was greeted by the initial setup page.

    Now I'm stuck!

    I can't seem to de-link my old account (it requires the emergency password, which I have no idea about). I can't login to my account management page without the 6 digit one-time code. But in order to get the code, I need to log in. It seems a vicious circle!

    I'm playing on PS4. How do I get a new registration code to get my software token app working again?

    Please help!
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  2. 10-02-2014 07:03 AM #2
    Woggers
    Player
    Woggers's Avatar
    Join Date
    Aug 2013
    Location
    Ul'Dah
    Posts
    377
    Character
    Aldoric Firepeak
    World
    Adamantoise
    Main Class
    Scholar Lv 60
    I would call SE support. That seems to be the best bet for people who have lost their one time deactivate code.
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