It's about time to add Coil story mode, isn't it ?

[Clavaat]

I just switched to verizon and have run into this. I took option C, and throw an extra 5 bucks a month at the problem to make it go away. It sucks but it is what it is. I will, however, call that 1800 number and add my voice to the complaint list.

Good man. At the end of the day, if they get enough customers asking for credit back on their bill, they'll probably look harder into solving this. Money talks.