Gonna quote this from another thread, of a player directly addressing to Yoshida. It comes from a housing thread, yet I feel it quite belongs to this topic.

Quote Originally Posted by Belisaire View Post
In 1.0, you used to put out these wonderful surveys that collected user feedback, which is largely what contributed to A Realm Reborn becoming as successful as it has been ( and even helped 1.0 become a game that people enjoyed by the time we hit 1.23b). You have gotten cocky again. You need to go back to regular surveys of your community.