Time: ~4pm 9/12/14
Frequency:Once
World name: Diabolos
Character name:Eternal Celosia
NPC name:Marques
Monster name: None
Class/Level: At time of issue 35 monk, currently 50 monk.
Party or solo: solo
In-game time: Can't remember I believe it was dark out.
Area and coordinates: Eastern Thanalan 11x 21y
Steps:
1.I turned in item to the npc to complete my quest.
2.Bug occurs , quest doesn't fulfill and item is gone as if it has been turned in.
3. Searched every possible place for the key item "Glass of Aqua del Sol"
4. Found no other way of restoring the item and contacted support so I may continue to progress in storyline.
<*Add more steps if necessary>

Connection Specs
- Type of internet connection/provider:High Speed internet; Time Warner 50mb/s
- Modem maker/model number: Arris or Ageis , its issued bytime warner

PC Specs
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
SYSTEM_CPU Intel(R) Core(TM) i5-3570 CPU @ 3.40GHz (4 CPUs), ~3.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 08/10/12 17:48:28 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16342.715MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 32683.609MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.690GB SYSTEM_FREEDISC_SPACE 3.255GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.342GB SYSTEM_FREEDISC_SPACE 0.096GB
SYSTEM_STORAGE K:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.168GB SYSTEM_FREEDISC_SPACE 42.116GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS AMD Radeon HD 7800 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6819)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 3072.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1023.938 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1280
SYSTEM_GRAPHICS_DRIVER_DATE 4/17/2014 10:42:54 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (VIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {741747DD-8DAE-4CEC-9B56-C14C16554267}
SYSTEM_SOUND_DEVICE_NAME viahduaa.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0010.1200
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/31/1999 8:00:00 PM
SYSTEM_SOUND SPDIF Interface (TX1) (VIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {0C045441-748B-4EF0-8E98-540B4AE3B7DB}
SYSTEM_SOUND_DEVICE_NAME viahduaa.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0010.1200
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/31/1999 8:00:00 PM
SYSTEM_SOUND SPDIF Interface (TX0) (VIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D080C448-5DA7-4CA0-BE62-E5BE624CD7C8}
SYSTEM_SOUND_DEVICE_NAME viahduaa.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0010.1200
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/31/1999 8:00:00 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {94728270-A6DA-11E2-8004444553540000}
SYSTEM_INPUT_NAME Mass Storage Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E814B30-F7E5-11E3-8001444553540000}
SYSTEM_INPUT_NAME Controller (Gamepad for Xbox 360)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {02212910-0F77-11E4-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {464E77F0-0F77-11E4-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4D960640-0F77-11E4-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4E81ECE0-0F77-11E4-8005444553540000}
SYSTEM_INPUT_NAME Razer Naga
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7DE72FB0-9D7E-11E3-8005444553540000}
SYSTEM_INPUT_NAME Corsair K70R Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0