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Thread: Blank Launcher

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  1. #1
    Player
    Raist's Avatar
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    Raist Soulforge
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    Midgardsormr
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    Thaumaturge Lv 60
    sounds like a firewall or other security may be blocking something. Might be worth looking into your logs to see if anything is captured when you try to launch. May need to whitelist the site frontier.ffxiv.com and possibly the FFXIV executables as well.

    Edit:
    Note that this may not be a firewall on your system, it could be something in your networking hardware as well... like your router or modem/router combo.
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  2. #2
    Player
    Viridiana's Avatar
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    Aria Placida
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    Lamia
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    Ninja Lv 88
    Quote Originally Posted by Ace_Omnis View Post
    I am in the US and i still cant even get to the launcher. I've been getting boot error since friday. I really dont understand. What is VPN?
    Proxy may have been a better word to use.

    Quote Originally Posted by Raist View Post
    Note that this may not be a firewall on your system, it could be something in your networking hardware as well... like your router or modem/router combo.
    I disabled all firewalls, even the one on my router. No effect. Besides, a firewall wouldn't explain why it only recently changed.
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  3. #3
    Player
    Raist's Avatar
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    Raist Soulforge
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    Midgardsormr
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    Quote Originally Posted by Viridiana View Post
    I disabled all firewalls, even the one on my router. No effect. Besides, a firewall wouldn't explain why it only recently changed.
    Software firewalls are known to block executables when they detect they've changed (as in after an update). IP's can get erroneously blocked by managed lists for various other security devices/apps as well (not just firewalls, but AV, anti-malware, peer-blocking software, etc.). AV software has at times suddenly trapped execuables it used to allow after an update because of false-positive detections. So, it could have very well been suddenly blocked out of the blue by your security environment, depending on all elements in play. If you've disabled all such security, that narrows the field a good bit, but there are other things that could also be at fault.

    Bad DNS cache entry (clear it), bad DNS for that matter since the app polls the FQDN and not a hardcoded IP address--hence the earlier recommendation to whitelist frontier.ffxiv.com in security software. Might be worth it to try pinging that name to see if it resolves properly. It should direct you to 124.150.157.190, and should respond to pings as well. If either fails, then you have something interfering at the network level that needs to be researched.

    Otherwise, it could be something at the OS or browser level that has gotten out of whack. Things like flash and such may need to be updated or re-installed. .Net or ASP support may not be installed properly. Windows Update has periodically installed hotfixes for issues with browser features that have broken the launcher at one time or another--or provided a hotfix that resolved it. May want to check the optional section if you haven't yet--think there was one in there for Win8 specifically for Flash support, as well as some .Net stuff as well.

    Oh, and make sure both .Net 3.5 and 4.x is installed as well (Programs and Features, Turn Windows Features on/off section). Things from 3.5 and back are getting deprecated in 4.x, so you could suddenly find yourself loosing some stability/functionality there. If they aren't both active, tick the boxes and get their updates to see if it resolves it.
    (2)
    Last edited by Raist; 09-24-2014 at 08:30 AM.

  4. #4
    Player
    Viridiana's Avatar
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    Aria Placida
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    Lamia
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    Ninja Lv 88
    Quote Originally Posted by Raist View Post
    If you've disabled all such security, that narrows the field a good bit
    I did.

    Quote Originally Posted by Raist View Post
    Bad DNS cache entry (clear it)
    Did that first or second thing. >_>

    Quote Originally Posted by Raist View Post
    It should direct you to 124.150.157.190
    It does.

    Quote Originally Posted by Raist View Post
    Things like flash and such may need to be updated or re-installed.
    Flash and .Net are both up-to-date. I'll be installing the optional updates before I go to work to see if they have any effect.

    Quote Originally Posted by Raist View Post
    Oh, and make sure both .Net 3.5 and 4.x is installed as well
    3.5 was a shaded box instead of a check. Changed it to a check with no effect.
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