Item missing NEED it restored because quest bugged

[EternalCeloisa]

I got an email stating this after asking for item restoration:Hello and thank you for contacting us regarding your item restoration request.

We understand how upsetting it can be no longer have an item you had previously, and apologize for any inconvenience this may have caused for you.

Unfortunately, we are unable to process an item restoration for your requested item due to one of the following reasons:

?The item had materia attached or contained unique information

Details about our item restoration policy can be found at http://support.na.square-enix.com/fa...la=1&kid=68222

While we regretfully are unable to grant your request, we welcome any feedback or suggestions you may have regarding our item restoration policy. You can submit feedback by creating or contributing to a post on http://forum.square-enix.com/ffxiv.

Should you lose another item or have any other concern in the future, please feel free to contact in-game support and we will be happy to assist you.

Thank you for your patience and understanding.
Final Fantasy XIV Support Team
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It is a key item for my story quest that glitched when I turned it in. Somehow I still have the quest. The objective never fulfilled when it was turned in so I need the item again so I can continue with the main scenario. the item is a glass of Aqua del Sol. I made threse requests a week ago and I am just now receiving a reply. I have managed to achieve lvl50 from lvl 30 in the time it took them to reply and I dont know what to do anymore.

[Kaeda_Valentyne]

Did you check the Calamity salvager in any of the major cities?
They can give you quest items you might have "dropped or sold", so they might have the quest item you need.

[EternalCeloisa]

Your the first person to suggest that, I'll try that now.

Did you check the Calamity salvager in any of the major cities?
They can give you quest items you might have "dropped or sold", so they might have the quest item you need.

[EternalCeloisa]

Nope not there.

[Boretalith]

We appreciate you taking the time to report this error to us. However, there are still some details that we need to collect from you before we are able to investigate this properly. If you could please provide the following information, we will make sure that your report is looked into so we can try to resolve it.

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