error 406 ... a solution please ??

[Elena777]

i finished my free month and stopped playing for a while ... when i came back to pay the subscription fee after confirming the credit card info ... the error 406 was here ... and it took 1$ of my bank account repeatedly with total of (7$) ...... i need a solution or at least give my money back SE

i really want to play the game again but if SE just ignores these errors they're gonna lose more than (just players)

[GirlNamedCorrieTuna]

having the same errors, and I've been playing for a year now. Good luck getting back in! Hopefully they find a solution soon!

[Marcie]

having the same errors, and I've been playing for a year now. Good luck getting back in! Hopefully they find a solution soon!

I have had a response for SE!

From: support_eu_ol@square-enix.com

Dear Customer,

Thank you for contacting the Square Enix Support Centre.


Following upi from our recent email conversation regarding the error 406 you reported,

We would like to ask you to please ensure that there are enough funds in the account the card belongs to and please send us an image of the card to sel-id@square-enix.com to be able to whitelist it and for you to use it.

We apologise for any inconvenience caused.


Kind regards,

The Square Enix Support Centre team

Thank you again for contacting us and for your interest in Square Enix products!
More help and information is available at the Square Enix Support Centre website.
http://support.eu.square-enix.com/


I hope this works!

[GirlNamedCorrieTuna]

I have had a response for SE!

From: support_eu_ol@square-enix.com

Dear Customer,

Thank you for contacting the Square Enix Support Centre.


Following upi from our recent email conversation regarding the error 406 you reported,

We would like to ask you to please ensure that there are enough funds in the account the card belongs to and please send us an image of the card to sel-id@square-enix.com to be able to whitelist it and for you to use it.

We apologise for any inconvenience caused.


Kind regards,

The Square Enix Support Centre team

Thank you again for contacting us and for your interest in Square Enix products!
More help and information is available at the Square Enix Support Centre website.
http://support.eu.square-enix.com/


I hope this works!

Did this work?? By sending an image, do they mean to take a picture of the card and email it to them?