Manage Our Expectations

[Loony_BoB]

SE, you really need to manage our expectations with all this stuff. You need to warn us well in advance. You need to keep us updated. This can't happen again, seriously.

Let's put aside the fact that it's personal housing for a moment that is causing this rage, let's look at the fact that people are raging at all. This means they expected something notably different to what they are getting.

This is because you do not manage our expectations. Please start doing so if you actually care about your players. Why would you not do this?

[YmirEsc]

Wasn't their #1 goal to keep players happy? I don't see how lying to players, telling them it would be cheaper than FC housing, is an acceptable way of keeping their customers happy. I don't even understand how this was even released if they honestly couldn't handle it.

EDIT;

Personal Housing[INDENT]While I cannot give a specific date on when personal housing will be implemented, I can say that prices will be completely separate from free company housing, and, naturally, far more affordable.

"will be" and "in development" mean two completely different things. The way he typed it made it truly seem like that was it. This is coming from the producer himself, the horse's mouth so to speak. That's what HE posted himself, no ifs ands or buts about it. It's 100% reasonable for people to feel lied to and upset. And even if it was a mistake, it's his fault for wording it as such.

[Shioban]

Wasn't their #1 goal to keep players happy? I don't see how lying to players, telling them it would be cheaper than FC housing, is an acceptable way of keeping their customers happy. I don't even understand how this was even released if they honestly couldn't handle it.

It wasn't a lie, it was their original plan.

But seeing as the end result turned into using the same wards for all housing as opposed to a separate personal housing ward, this is how it's been implemented.


What's planned and what's implemented are two completely different things.

SE, you really need to manage our expectations with all this stuff. You need to warn us well in advance. You need to keep us updated. This can't happen again, seriously.

Let's put aside the fact that it's personal housing for a moment that is causing this rage, let's look at the fact that people are raging at all. This means they expected something notably different to what they are getting.

This is because you do not manage our expectations. Please start doing so if you actually care about your players. Why would you not do this?

They don't need to.

People just expect that everything is going to go perfectly and to the original plan, and if it doesn't they'll cry "self-entitlement" and throw their toys out of the pram.

"BUT YOU SAID THIS ORIGINALLY".


It really doesn't matter what they may have originally planned to implement, the actual implementation can sometimes differ, at the end of the day it's just something that you have to deal with.

They shouldn't make promises they end up for the most part not being able to keep. If they're going to release content, it's obvious the majority would rather it not be half assed with a little more thought and effort put into the end result. I guarantee you most everyone complaining right now would not have minded waiting longer for what was promised if they had seen this coming.

They never actually promised anything, just planned it.

[Satisiun]

They never actually promised anything, just planned it.

They never promised, but they also never simply implied that it was simply something they were planning to try and do:

Personal housing will be far more affordable than free company housing

I can say that prices will be completely separate from Free Company housing and, naturally, far more affordable

In short? He made a very strong statement that had all the implications that this is something that will happen, but ultimately has not, nor is there any reassurance so far that it will happen down the line at this moment in time.

[Shioban]

They never promised, but they also never simply implied that it was simply something they were planning to try and do

In short? He made a very strong statement that had all the implications that this is something that will happen, but ultimately has not, nor is there any reassurance so far that it will happen down the line at this moment in time.

So, we didn't get what was originally planned, and we didn't get what we wanted.

Riot?

[ElHeggunte]

-snip-

Plans do change, but that's not the problem. When you spend so long hyping how something is going to be and then release something completely different to your audience without so much as a word, you've screwed up. What SE is giving us is the exact opposite of how they said personal housing is going to work. No, no company has to communicate with their customers, but communication is important if you want to build trust with your subscribers and keep them coming back. If something happened and they had a change of plans they should have said something or just delayed the system until they could get it closer to what they wanted in the first place instead of just giving us a bastardization of their vision and hoping we wouldn't notice.

Speaking for myself, my disappointment is less about their implementation of personal housing itself and more a mild fear of this type of thing becoming commonplace.

[Shioban]

No, no company has to communicate with their customers

They' don't really have to do anything. That's the luxury of the thing.

So, basicly what I'm seeing is, if Square Enix posted two days ago "Oh, change of plan, we're simply using the same wards, as a result the pricing will be the same".


THE FURY WOULD BE QUELLED.

The result would still be the same, and people would still have to deal with it. The only problem coming up here is, the plan changed, it was implemented differently and people have to deal with it on a slightly shorter notice.


We don't know when this decision was made, or when it was adjusted.


[sarcasm] But of course, everything has to be prefect, on-plan and informed to the customers immediately.

There's no room for changes/adjustment or error outside of your original ideas. [/sarcasm]

[YmirEsc]

.

*

They're using the same system as FC housing, just with seperate permissions. For the most part, it's fairly obvious they just copy-pasted most of it.
That long response Yoshi made was pretty obviously typed out either right before notes or before that. Point of the matter is, if you're going to release content you know is not originally planned- why release it at all? If this backlash wasn't known ahead of time he needs to pay closer attention to what's going on.

Really don't understand what your argument is. He said it would be lfor sure cheaper, and without word until after the deed was done, he changed it. He lied. Period. People are upset about it, and that's just that. Rightfully upset as well.

[Shioban]

Really don't understand what your argument is. He said it would be lfor sure cheaper, and without word until after the deed was done, he changed it. He lied. Period. People are upset about it, and that's just that. Rightfully upset as well.

My argument is, this was clearly changed at either the last minute, or in such a rushed way that they simply didn't have the time to work out a proper response of update to the community in time.
Or they simply forgot. This may sound hard to believe, but they're human being working on a strict deadline and they get flustered and worked up as the rest of us do and things get left behind or forgotten.



In this case, a letter written by Yoshi-P was most likely drawn up at the last minute as a way to explain and appease to players on the situation.




My problem isn't on what happened, or why they forgot. It's the fact that players are taking this as a personal offence, when most likely it was simply an error on their part due to the way it was implemented.

People are taking this WAY too seriously, as its going to cause grievous harm to their experience.

There's still plenty of time before 2.4 rolls around, for the time it took to fill 6 wards on every server (even populated ones), there will be plenty of time to adjust to this new change.




TL;DR

People are getting mad, and self-entitled.

"They said it was going to be this price, BUT IT CHANGED!"

When it really doesn't matter at the end of the day, this is the price it's going to be, this is how it's implemented and this is how you're going to have to deal with it for now.


The sheer immaturity of the responses so far is insane.

[MilesSaintboroguh]

So rage now if Square tells you the bad news now or rage later?