This is incredibly frustrating for me as well.

The same credit card I have used since launch for all purchases in the mogstation has suddenly stopped working. The first thing I did was call my bank to make sure they weren't blocking anything but everything looked good.

Support was useless. E-mail tickets are ignored. You'll need to do chat support or call. The only thing they do is copy + paste from a script. When you let them know you've already done those steps they hit you with the lockout and how they can't do anything because it's an automated system. I had to do the ultimate pay workaround--NOT A SOLUTION--to buy crysta, but you can't purchase enough crysta to have a 6-month subscription and two extra retainers. The retainer I store all of my rare/unique items that can't be stored in the inn as well as the items I have been leisurely gathering (UAT, Sands, Thavnairian Mist, Quenching Oil) for ninja are completely inaccessible.

The most frustrating thing is that you can register your card. That step is successful. If you check your online statements you will likely see the $1 authorization charge as a pending transaction. The problem comes when you actually try to apply the card for a payment. Somewhere within the communications between GlobalCollect and SE things are getting borked.

- Detailed error messages need to be displayed to customers so that we know what we can do to try and fix the problem.
- Support needs to have the tools to unlock accounts, or see the reason or current status of payments for an account.
- Take a couple hours to debug your system to fix the problem that has been happening for a year now
- Change the lockout conditions -- x number of failed attempts in a row/within a certain time period instead of just 1 and you're SOL.
- Increase the amount of Crysta one can have so that you have enough to have all subscription options.