Payment Method Registration Errors

[chocomaid]

I use a debit card gaming needs. My subscription ran out yesterday, renewed it today with that same card, all good. But when I try to use it on any other services, it says the card is "unregistered" despite it being available for use for the subscription.

Before though, you didn't need to "register" a credit/card or something, you were able to buy things directly. Choose what you want to buy, input your details at that time, done deal. All this roundabout way of paying is literally annoying, plus you can't even pay with paypal, the easiest form of payment recognised globally.

[Radacci]

Yesterday's news say that they removed the PlaySpan services. Maybe something happened when they did that? D:

I hope everyone will get their problem resolved!

nope.
it's still giving ppl problems.

[miles00001001]

snip

Programmer here as well, and I work with online payment processors. In GlobalCollect's logs (if they keep any), they will know the exact reason why a payment was declined given from the respective financial institutions. I had an issue once where the amount being sent to the authorization call was being rounded, so when the value was sent again for the charge request it didn't match the authorization amount and payment was declined.

It's possible they aren't providing SE with the exact reason, or they are and SE is just lumping a given set of errors into these three error codes. There is just too much unknown, and we really don't need to know, which leads to limitless speculation. The problem is that there has been no official response or recognition about the issue.

I have never heard or used a major company that will lockout your account from all payments after one failed attempt.

Now that the purchase of Crysta using paypal is no longer an option the problem seems to have ballooned. Hopefully we will hear a response soon.

[Strata]

It's like SEs customer service, it's terrible. They need to have better control over that and better response. SEs customer service has lack for years, especially during the FFXI years. SE is a large company, they should be able to resolve this matter relatively fast. It's been going on for years and it's a disappointment. I don't want to look for alternative ways to pay. SE has failed to acknowledge the problem really and how they plan to fix it. Especially for a problem that has been happening for over a year. It's the same problem that still exists with 90k errors in the game. They just make a thread and say this is official thread, post here.

[siverstorm]

Programmer here as well, and I work with online payment processors. In GlobalCollect's logs (if they keep any), they will know the exact reason why a payment was declined given from the respective financial institutions. I had an issue once where the amount being sent to the authorization call was being rounded, so when the value was sent again for the charge request it didn't match the authorization amount and payment was declined.

It's possible they aren't providing SE with the exact reason, or they are and SE is just lumping a given set of errors into these three error codes. There is just too much unknown, and we really don't need to know, which leads to limitless speculation. The problem is that there has been no official response or recognition about the issue.

I have never heard or used a major company that will lockout your account from all payments after one failed attempt.

Now that the purchase of Crysta using paypal is no longer an option the problem seems to have ballooned. Hopefully we will hear a response soon.

This echoes my thoughts. I've also written some software utilizing payment processors and we always had a (long) list of error codes that would be returned and what those codes mean. This entire system is ridiculous. Especially when I contact my financial institution and they're saying that there was nothing wrong happening on their end.

[DarkStaoneDragon]

I just found this... My wife and I are upset over this news No more Ultimate Pay Why can't SE just add paypal?

here is what SE posted:
[Important] Removal of PlaySpan payment options
This is a notice to all customers who use PlaySpan as a method of payment to purchase Crysta.

As you already may be aware, PlaySpan retired the Ultimate Game Card and UltimatePoints at the end of September 2014. This means it is no longer possible to purchase Crysta using these 2 options.

The last day to redeem retail Ultimate Game Card codes was September 29, 2014 but UltimatePoints can be redeemed up until October 31, 2014. For additional information regarding the retirement of these options and using your remaining UltimatePoints, please visit the appropriate link below.

Ultimate Game Card: http://www.ultimategamecard.com/
UltimatePoints: http://www.ultimatepay.com/

In light of this news, we have also decided to remove all PlaySpan payment options from the Mog Station and Square Enix Account Management System with immediate effect. We'd like to apologise for the sudden removal of these features but would like to reassure all customers that we still offer a varied range of payment options for the purchase of Crysta or subscription payments.

We continue to work with payment providers to increase the number of payment solutions we can offer you. Please keep checking announcements for the latest updates.

[Coris]

nope.
it's still giving ppl problems.

I was trying to say that maybe something went wrong when they removed PlaySpan and therefore caused the problems, not that it might have fixed them.

By the way, players from Germany and Austria got those errors too. While my payment worked fine, theirs didn't and they are/were using the same method as me D: