Is this a bot and how do I report bots?

[ToffeeCoffee]

What in-game function? What Lodestone tool?

The Game Surveillance Unit are the only ones that are supposed to be investigating/banning bots.

In-game: System, Support Desk, Contact Us, Report Cheating. These reports do not go to the GSU. Seems only GM's action in-game reports and they don't deal with bots.

Lodestone homepage: Help & Support, Customer Service Suggestions & Feedback Bug Report, Report Bugs or Offending Players. These reports supposedly go straight to the GSU.

You'll never hear back from them and after 2 months of reporting the same 4 bots on Tonberry and their spiritbond gear crafter I have given up. I identified the 3 locations they bot in and I watch them get lined up against the wall in Limsa, each taking turns to trade each other. I identified the retainer name they use to sell the multitude of materia III's/IV's they accumulate every day on the MB.

I understand the need to investigate, and I understand that once banned they will likely create new bots but nothing gets solved by allowing it to happen. If anything it encourages the practice even more.
It doesn't take a brain surgeon to identify a bot and SE have access to more game activity data than we will ever see. They shouldn't need more than a few minutes to identify a bot and ban it. I can see 5 of them on my screen right now.