Have been reporting the same 4 bots and their crafter on Tonberry for going on 2 months almost every day (sometimes twice a day) and I'm spent. Game Surveillance Unit doesn't action my reports and GM's in game are done dealing with me chasing them up on the matter. Last communication from them was to take it to the forums, not sure why to be honest as there are other threads reporting similar experiences of bots that have been allowed to remain in game. Even managed to get the person who runs the bots to reply to me once when he was moving them into position, he told me "hold the your breath" when I suggested that the banhammer was coming for him. I feel rather silly now that he appears to be right. Aion went free to play and bots I reported were banned the next day. Is it because they pay sub fees that they are allowed to stay?