During the time noted below, we were experiencing the following issues.

- Data (including character images) of characters, linkshells, and free companies located on the Phoenix World was not being updated to the Lodestone.
- Data of characters on the Phoenix World was not being updated to the iOS/Android app “Libra Eorzea”.
- Data of characters on the Phoenix World was not being updated to the Mog Station.


The issue has now been resolved, and we apologise for any inconvenience it may have caused.

As a note, results for Phoenix World Grand Company rankings and Frontline rankings for the week of Aug. 31, 2014 18:00 to Sep. 7, 2014 15:00 (GMT) may not reflect properly on the Lodestone until the week starting after Sep. 7, 2014 15:00 (GMT) if you were not logged in during this period.

Additionally, there is a possibility that free company rankings earned during this period may be counted towards a different week. For this reason, the ranking results that will be updated on Sep. 7, 2014 for the Phoenix World may be incorrect.

[Date & Time]
From Aug. 31, 2014 18:00 to Sep. 5, 2014 06:10 (GMT)

[Details]
- Data (including character images) of characters, linkshells, and free companies located on the Phoenix World was not being updated to the Lodestone.
- Data of characters on the Phoenix World was not being updated to the iOS/Android app “Libra Eorzea”.
- Data of characters on the Phoenix World was not being updated to the Mog Station.

[Cause]
- Server setting issues

[Affected Service]
- The Lodestone
- iOS/Android app “Libra Eorzea”
- Mog Station