Hello everyone !

I'm new here, as I was a Free Trial player, and I loved the game so much during those 2 weeks that I actually purchased the Collector's Edition

But here's my problem : the character I played during the Free Trial (my main character, Aelwyna) didn't get any of the bonus items I'm supposed to get from the Collector's Edition when I upgraded my account

I created a new character after the upgrade, and she got all the bonus item, no worries there, but the one I created before the upgrade didn't get them.

Is there a way to solve this, or will I have to re-create my 1st character ?
That wouldn't be a big problem as she's only lv.12 and I actually would like to choose a different starting class and starting area, but this is weird

Thanks for the help !