Error 401

[Asilee]

This is more to express my frustration with trying to purchase Crysta. I tried on 3 different occassions to had 1000 Crysta to my account and received this message:

An error has occurred.
Please confirm the status of any relevant options and then try again.
For details, please contact the Square Enix Support Center.
(Error code: 401)

So I googled to see if anyone had an idea what can be done about the issue. I found this:
http://forum.square-enix.com/ffxiv/t...then-try-again

I then tried UltimatePay and it said my card was declined. My card is fine. This was my first [and my last] time trying to add more Crysta to my account with this card. I won't be able to get in contact with anyone until tomorrow about this issue, but I know Huntington is going to tell me that there's nothing wrong with my card.

Through various google searches, I've read where people tried getting in contact with SE and all they did was blame the cardholder's bank. I feel like it would be no point in even calling, emailing, or chatting with SE.

[Enkidoh]

The trouble is, these error codes are simply placeholder codes that don't actually explain the underlying cause of the problem. This is why problems with billing are so difficult to fix.

However, you said you're using 'Ultimatepay'. From what I understand, SE no longer accepts that as a payment method, as stated here: http://forum.square-enix.com/ffxiv/t...81#post2230081 Unfortunately, all you can do is try another payment method like a prepaid time card or a credit card/debit card.

[joelvelez93]

The trouble is, these error codes are simply placeholder codes that don't actually explain the underlying cause of the problem. This is why problems with billing are so difficult to fix.

However, you said you're using 'Ultimatepay'. From what I understand, SE no longer accepts that as a payment method, as stated here: http://forum.square-enix.com/ffxiv/t...81#post2230081 Unfortunately, all you can do is try another payment method like a prepaid time card or a credit card/debit card.

You're more right than most people on the forums, but you're slightly mistaken. Ultimate Points will be going away soon, but as of right now, UltimatePay is still a valid payment option for Crysta. It's the last step when purchasing Crysta, just below where it says "Credit/Debit" Card. This will work around the errors 401, 406, and 601.

HOWEVER! If you get an error that states the card has been declined, you may want to give your bank a call.