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Thread: Game freezing

  1. #1
    Player

    Join Date
    Aug 2014
    Posts
    1

    Game freezing

    i bought the game a few days ago and ever since downloading it i've found i cant play for more than around 30 mins before the game freezes up and i have to do a hard restart on my PC. the first 5 times i started the game i could not even get through the cinematic at the start, i then updated my graphic drivers and that seemed to help but i still have the problem.
    if this is going to continue i might as well uninstall the game and go back to playing WoW and Eve-online.
    Below is the system information so if anyone can see what might be causing the problem i'd be thankful as i'd like to keep playing as it looks great.



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Robert\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
    SYSTEM_CPU Intel(R) Core(TM) i5-2310 CPU @ 2.90GHz (4 CPUs), ~2.9GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 07/11/11 16:29:39 Ver: 04.06.04
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 8168.930MB
    SYSTEM_VIRTUAL_MEMORY 2047.875MB
    SYSTEM_PAGE_FILE 16336.039MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 924.871GB SYSTEM_FREEDISC_SPACE 620.138GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.510GB SYSTEM_FREEDISC_SPACE 505.944GB
    SYSTEM_STORAGE Q:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.510GB SYSTEM_FREEDISC_SPACE 505.944GB
    SYSTEM_DIRECTX_VERSION DirectX 11
    SYSTEM_GRAPHICS NVIDIA GeForce 9800 GT
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce 9800 GT
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 997.563 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 3071.574 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.4052
    SYSTEM_GRAPHICS_DRIVER_DATE 02/07/2014 21:48:32
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (VIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {58569454-6BC5-4749-80B2-F7F4FC602091}
    SYSTEM_SOUND_DEVICE_NAME viahduaa.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.9100
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 14/12/2010 16:34:16
    SYSTEM_SOUND SPDIF Interface (TX0) (VIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {BB6B615D-DB19-4C96-A5A9-1F4EFBBEE2B3}
    SYSTEM_SOUND_DEVICE_NAME viahduaa.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.9100
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 14/12/2010 16:34:16
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    Technical Support - Google Chrome
    EVEMon


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe Flash Player 14 ActiveX
    Adobe Flash Player 14 Plugin
    Battle.net
    Diablo III
    DivX Setup
    EVE Online (remove only)
    EVEMon
    Free RAR Extract Frog
    Google Chrome
    Hearthstone
    K-Lite Codec Pack 8.7.0 (Basic)
    Malwarebytes Anti-Malware version 2.0.2.1012
    NVIDIA Stereoscopic 3D Driver
    Microsoft Office Click-to-Run 2010
    TeamSpeak 3 Client
    Windows Live Essentials
    World of Warcraft
    World of Warcraft Public Test
    Windows Live Installer
    Windows Live Movie Maker
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Junk Mail filter update
    Windows Live SOXE Definitions
    Java 7 Update 67
    Windows Live Mesh ActiveX Control for Remote Connections
    Windows Live Messenger
    FINAL FANTASY XIV - A Realm Reborn
    Windows Live Photo Gallery
    Windows Live Photo Gallery
    Java Auto Updater
    Skype™ 6.3
    Windows Live UX Platform Language Pack
    Windows Live SOXE
    Skype Click to Call
    NVIDIA PhysX
    Windows Live PIMT Platform
    Mesh Runtime
    MSVCRT
    TomTom HOME Visual Studio Merge Modules
    Microsoft Office Starter 2010 - English
    Office 15 Click-to-Run Extensibility Component
    Office 15 Click-to-Run Localization Component
    Windows Live Movie Maker
    Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2931368)
    VC80CRTRedist - 8.0.50727.6195
    System Requirements Lab CYRI
    Visual Studio 2012 x86 Redistributables
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Windows Live Mail
    Windows Live Mesh
    Windows Live Writer
    Google Update Helper
    Windows Live Photo Common
    Windows Live Writer
    Windows Live Writer
    Adobe Reader X (10.1.11)
    QuickTime
    Microsoft Corporation
    Windows Live Mail
    Windows Live UX Platform
    MSVCRT_amd64
    Windows Live Photo Common
    Windows Live Communications Platform
    Windows Live Writer Resources
    Windows Live Mesh
    Mumble 1.2.4
    D3DX10
    Windows Live Messenger
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Apple Application Support
    Visual Studio 2008 x64 Redistributables
    Windows Live Essentials
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\AVG\AVG2014\avgui.exe 000017E8
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001814
    C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe 000008D4
    C:\Program Files (x86)\EVEMon\EVEMon.exe 00000C50
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000013A0
    C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 00000F5C
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 000017F4
    C:\windows\SysWOW64\ctfmon.exe 00001B08
    (0)

  2. #2
    Player
    Squa11_Leonhart's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    1,123
    Character
    Kaya Yuuna
    World
    Cerberus
    Main Class
    Archer Lv 70
    Your graphics card is 7 year old tech, and is known to be affected by a manufacturing defect which causes the solder connecting the graphics processor to the card itself to grow brittle and crack with multiple heat/cool cycles.
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