i bought the game a few days ago and ever since downloading it i've found i cant play for more than around 30 mins before the game freezes up and i have to do a hard restart on my PC. the first 5 times i started the game i could not even get through the cinematic at the start, i then updated my graphic drivers and that seemed to help but i still have the problem.
if this is going to continue i might as well uninstall the game and go back to playing WoW and Eve-online.
Below is the system information so if anyone can see what might be causing the problem i'd be thankful as i'd like to keep playing as it looks great.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Robert\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
SYSTEM_CPU Intel(R) Core(TM) i5-2310 CPU @ 2.90GHz (4 CPUs), ~2.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 07/11/11 16:29:39 Ver: 04.06.04
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8168.930MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 16336.039MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 924.871GB SYSTEM_FREEDISC_SPACE 620.138GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.510GB SYSTEM_FREEDISC_SPACE 505.944GB
SYSTEM_STORAGE Q:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.510GB SYSTEM_FREEDISC_SPACE 505.944GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce 9800 GT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce 9800 GT
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 997.563 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3071.574 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.4052
SYSTEM_GRAPHICS_DRIVER_DATE 02/07/2014 21:48:32
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (VIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {58569454-6BC5-4749-80B2-F7F4FC602091}
SYSTEM_SOUND_DEVICE_NAME viahduaa.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.9100
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 14/12/2010 16:34:16
SYSTEM_SOUND SPDIF Interface (TX0) (VIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {BB6B615D-DB19-4C96-A5A9-1F4EFBBEE2B3}
SYSTEM_SOUND_DEVICE_NAME viahduaa.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.9100
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 14/12/2010 16:34:16
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Technical Support - Google Chrome
EVEMon


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 14 ActiveX
Adobe Flash Player 14 Plugin
Battle.net
Diablo III
DivX Setup
EVE Online (remove only)
EVEMon
Free RAR Extract Frog
Google Chrome
Hearthstone
K-Lite Codec Pack 8.7.0 (Basic)
Malwarebytes Anti-Malware version 2.0.2.1012
NVIDIA Stereoscopic 3D Driver
Microsoft Office Click-to-Run 2010
TeamSpeak 3 Client
Windows Live Essentials
World of Warcraft
World of Warcraft Public Test
Windows Live Installer
Windows Live Movie Maker
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Junk Mail filter update
Windows Live SOXE Definitions
Java 7 Update 67
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
FINAL FANTASY XIV - A Realm Reborn
Windows Live Photo Gallery
Windows Live Photo Gallery
Java Auto Updater
Skype™ 6.3
Windows Live UX Platform Language Pack
Windows Live SOXE
Skype Click to Call
NVIDIA PhysX
Windows Live PIMT Platform
Mesh Runtime
MSVCRT
TomTom HOME Visual Studio Merge Modules
Microsoft Office Starter 2010 - English
Office 15 Click-to-Run Extensibility Component
Office 15 Click-to-Run Localization Component
Windows Live Movie Maker
Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
Security Update for Microsoft .NET Framework 4.5.1 (KB2931368)
VC80CRTRedist - 8.0.50727.6195
System Requirements Lab CYRI
Visual Studio 2012 x86 Redistributables
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Windows Live Mail
Windows Live Mesh
Windows Live Writer
Google Update Helper
Windows Live Photo Common
Windows Live Writer
Windows Live Writer
Adobe Reader X (10.1.11)
QuickTime
Microsoft Corporation
Windows Live Mail
Windows Live UX Platform
MSVCRT_amd64
Windows Live Photo Common
Windows Live Communications Platform
Windows Live Writer Resources
Windows Live Mesh
Mumble 1.2.4
D3DX10
Windows Live Messenger
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Apple Application Support
Visual Studio 2008 x64 Redistributables
Windows Live Essentials
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\AVG\AVG2014\avgui.exe 000017E8
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001814
C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe 000008D4
C:\Program Files (x86)\EVEMon\EVEMon.exe 00000C50
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000013A0
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 00000F5C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 000017F4
C:\windows\SysWOW64\ctfmon.exe 00001B08