Quote Originally Posted by VitalSuit View Post
My friend is still having this issue except with Windows 8.1. We've done everything the OP did and more and still nothing. She's reinstalled 6 times.
Windows 8.1 isn't supported. That may be the source of the issue. Another thing your friend can try doing is a clean boot through msconfig. Disable antivirus/script blockers, firewalls, etc.

(This goes to everyone reinstalling) When reinstalling, you HAVE TO DELETE THE FILES FROM YOUR MY GAMES FOLDER. Otherwise you're just adding more issue to the problem.