Change Maintainence Time

[Yahavage]

Welp, so much for grown up advice! I'll leave you kids to it then.

(It's perfectly valid when a customer makes a complaint to expect that customer to back up their claim of how they've been impacted, but if my advice is trolling I'll just bow out now. Enjoy your whine fest!)

[Tsuwu]

At the risk of sounding cold, and with full understanding of the solution (rotate the schedule of emergency maintenance) it will not ever happen.
I'm up very very early in the mornings, and it takes away a portion of my playtime.
I understand it's frustrating.

I also understand that while I'm up and at it at 4:30AM CST, 95% of the player base isn't.
As an investor in SE, if they gave me news that they were cutting service to 95% of a market because 5% of the market is sore from having their playtime clipped, I would say that's a bad call.
It's a tradeoff. Companies will always cycle into the minimally invasive timeslot for their prime audience when a delayable maintenance is at hand.
Those super late night McDonald's also close for rotation for their 2 hours at 3am.
There's no point in trying to sue them or raging. Same exact concept.
A business trying to step on the fewest toes possible.

[Zileth]

"An outage" is the key there. People aren't complaining about a single outage, they're complaining about all outages.

Taken one at a time, it makes perfect sense to affect the least number of people. Taken on the whole, it's terrible customer service to affect the same group of people repeatedly when you offer a flat-rate subscription for a 24-hour service.

By all means go cry on the WoW, TERA, AA, LOL forums about them always doing maint and updates on the same day at the same time........ If you think its terrible customer service

[Zileth]

'

Thank you for succinctly putting what we have all been saying.

Clearly you and the other ones whining about it never played a MMO in your life

SE is doing all the maint and hotfixs during non peak hrs

[Markas]

Clearly you and the other ones whining about it never played a MMO in your life

SE is doing all the maint and hotfixs during non peak hrs

Thank you for your razor sharp insight into my MMO history. I want you guys to tell me more about how there isn't a feasible way for SE to rotate these maintenances because this isn't repetitive at all.

[Adrian74]

Sometimes we tend to think something is wrong because affects us, and we ignore that maybe it is not wrong for the other 95%. Does the majority has more reason than minority?... Who knows, but one thing is certain, if you start it cold-mathematical... It is not the same make 1000 players lose two hours of gameplay than 10 players lose two hours.

When I had my own server, I also did maintenance at hours where it would affect the less of the playerbase possible, it is the only hour for doing it, no rotation possible, you have to affect the less, we don't have any fault because some people can only play in SPECIAL schedules.

In my case It would be far better to do it in daytime, instead of having to wake up 4 hours sooner than normal for doing a maintenance, but not the case of the ones who were playing.

[Felis]

I don't mind if they do emergency maintenance during my prime time.. I would just like to know what they need to fix. Most games let you know what the hotfix is for.

http://forum.square-enix.com/ffxiv/t...=1#post2379627

[Assirra]

It's not about making "most of the people happy" its about making all of the customers happy.

Welcome to planet earth, time does not work that way.

Oh and having it changed all the time would give more annoyance on both costumers and SE's side then it would fix it.

[Lilyanna]

It's not about making "most of the people happy" its about making all of the customers happy.

I'm sorry, I've worked in retail management for 10+ years and there is absolutely no way to make every customer that comes into your place of work happy. Companies try and try but something that would make 1 customer happy will make another customer rage. No one is the same, thus, it is hard for any company to be able to set something that would make everyone happy.

[Dyvid]

Choose a different time. You effect the same people with your static time. Give us late nighters a break, we can't choose our free time.

Did I mention time?