Change Maintainence Time

[Tsukino]

So exactly how many times have you been interrupted recently? There doesn't seem to have been enough outages to justify the complaining. You need solid evidence to support your claim of poor customer servicr or no-one is going to listen. I would suggest a list of outages for the past... 6 months? With how this has impacted you and your static or whatever directly. Then someone might appreciate where you're coming from. Otherwise you just sound whiney.

I'm not in that group myself, hence "people" and "they" instead of "we." The someone appreciating where they're coming from is me!

In fact, my schedule changes a lot, so if anything I'm saying that my group (unpredictable people) should be the ones hit hardest by emergency maintenance, since it would be sheer dumb luck at that point instead of "work swing shift, get hit by every maintenance every time" which we have now.

Also it's common knowledge emergency maintenance takes place at midnight Pacific time. Your list is in the Lodestone archives.

Have you considered that the reason the maint happens at the same time is because it normally starts around 4 pm JST, or right around the time where they'd have the whole day to prepare in the office then as most are leaving let the patch run while someone stays a little late to make sure nothing goes wrong?

Also wouldn't this be JP prime time pretty sure they're more affected than NA and the times have still remained the same for a year.

Now this is a good counterpoint I did not consider. I had assumed this was only the Montreal servers' maintenance time and that the ones in Japan had a different time, but checking the Japanese Lodestone I see that's not the case.

I still think they should change it to provide more even service, but given this information you are probably right - they're not looking at it from the standpoint of interruption of service, but planning around something else like their own office schedules.