Quote Originally Posted by Tsukino View Post
"An outage" is the key there. People aren't complaining about a single outage, they're complaining about all outages.

Taken one at a time, it makes perfect sense to affect the least number of people. Taken on the whole, it's terrible customer service to affect the same group of people repeatedly when you offer a flat-rate subscription for a 24-hour service.
So exactly how many times have you been interrupted recently? There doesn't seem to have been enough outages to justify the complaining. You need solid evidence to support your claim of poor customer servicr or no-one is going to listen. I would suggest a list of outages for the past... 6 months? With how this has impacted you and your static or whatever directly. Then someone might appreciate where you're coming from. Otherwise you just sound whiney.