Change Maintainence Time

[Markas]

You can´t satisfy everbodys demands...
you don´t like it... i like it because it´s not free time, it´s work time at my Timezone...
If you think globally, you will never find a time where no one would be affected...

And as someone mentioned: it´s emergency... you can´t plan failures before, and I really hope it get´s better (yesterday evening, playing was a Diashow into 90k festival)

If you have precog abilities in knowing failures before they happen, give me a call, i would like to talk about the lottery numbers ;-)

I see how everyone says its an emergency maintenance. If the emergency was so great then it would have been fixed when they found the problem, yet they always seem to have their emergencies at this time.

[gamesmart]

I see how everyone says its an emergency maintenance. If the emergency was so great then it would have been fixed when they found the problem, yet they always seem to have their emergencies at this time.

Emergency maintenance doesn't mean they're going to shut the servers down the moment they find something wrong (given that they do need to find the source of what's wrong and develop a fix for it, otherwise that's just taking the servers down for longer than needed, which gives kind of a bad image) - they will still try to minimize disruption to services through when they decide to shut the servers down.

[Markas]

Emergency maintenance doesn't mean they're going to shut the servers down the moment they find something wrong (given that they do need to find the source of what's wrong and develop a fix for it, otherwise that's just taking the servers down for longer than needed, which gives kind of a bad image) - they will still try to minimize disruption to services through when they decide to shut the servers down.

Obviously its not a minimal disruption. I'm sure we are just the most vocal of the night crew, but whenever they do maintenance, no matter the type, its now. You can say "oh its affecting the least amount of people" rant til you guys are blue in the face, doesn't change the fact that there is still a goodly majority getting screwed over. Rotating these "emergencies" is a logical fix for this.

[stuscott]

Obviously its not a minimal disruption. I'm sure we are just the most vocal of the night crew, but whenever they do maintenance, no matter the type, its now. You can say "oh its affecting the least amount of people" rant til you guys are blue in the face, doesn't change the fact that there is still a goodly majority getting screwed over. Rotating these "emergencies" is a logical fix for this.

For a business, the "logical" fix is to affect as few customers with an outage as possible...

[Markas]

For a business, the "logical" fix is to affect as few customers with an outage as possible...

Round and round we go...

[Zileth]

Round and round we go...

Well the ones that are complaining do not and will not ever understand this

[Markas]

Well the ones that are complaining do not and will not ever understand this

Oh we understand perfectly, we would just like some dinner and roses before we get screwed is all.

[Tsukino]

For a business, the "logical" fix is to affect as few customers with an outage as possible...

"An outage" is the key there. People aren't complaining about a single outage, they're complaining about all outages.

Taken one at a time, it makes perfect sense to affect the least number of people. Taken on the whole, it's terrible customer service to affect the same group of people repeatedly when you offer a flat-rate subscription for a 24-hour service.

[Markas]

"An outage" is the key there. People aren't complaining about a single outage, they're complaining about all outages.

Taken one at a time, it makes perfect sense to affect the least number of people. Taken on the whole, it's terrible customer service to affect the same group of people repeatedly when you offer a flat-rate subscription for a 24-hour service.

'

Thank you for succinctly putting what we have all been saying.

[Zileth]

'

Thank you for succinctly putting what we have all been saying.

Clearly you and the other ones whining about it never played a MMO in your life

SE is doing all the maint and hotfixs during non peak hrs