They were definitely in the wrong, but I can sympathise with them.

When I was new to the game (back when it first came out), it was unbelievably frustrating as a DRG in Brayflox's Longstop.
The gear that is for Dragoons (scale) was almost always "needed" by tanks.
I never got a single piece of gear from that place when I first started playing.

So, while I can understand their frustrations, they are a bunch of total [expletives] for dismissing you over it.

While I can understand your frustrations, I also think you are a bit of a [expletive] for "needing" it. And that's only because as a DRG, I went through that same frustration at lvl 32-35