Brand new player here who took advantage of the free trial. I liked the game so much I bought the Collector's Edition today from Amazon. However, while trying to transfer my trial account to a paid one, I received an error on the website. It told me to contact Customer Service so I did. I talked to this person named Danyelle J who apparently did not want to help me. I've pasted the conversation below and believe me, I'm now having reservations if I really want to put the time and money investment in this game anymore. Her attitude was completely unwarranted and I just hope a moderator here can forward this off to management.