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  1. #1
    Player
    SKlassen93's Avatar
    Join Date
    Aug 2014
    Posts
    1
    Character
    Aki Sakura
    World
    Behemoth
    Main Class
    Archer Lv 50

    Bought game on SQEnix site, still no email with game code?

    Girlfriend wanted to become more involved with what I was doing and the free trial was announced so she gave the game a chance. She ended up LOVING the game so much that she wanted to have the full game to enjoy everything above level 20. So anyways to the problem, this morning I purchased her the game on her account with my credit card. It has been 7 hours since then and she still hasn't got an email. Her order history does state that it went through and I have been charged with the $30 on my credit card.
    (0)

  2. #2
    Player
    worldofneil's Avatar
    Join Date
    Aug 2013
    Posts
    2,650
    Character
    Scott Pilgrim
    World
    Omega
    Main Class
    White Mage Lv 100
    Apart from checking any junk email folders (which I'm sure you've already done), I'm afraid if you're still waiting for it then the best thing you can do is contact SE through the store. Click help (top right) and then contact us and hopefully that'll work for you.

    These forums are mostly customer based support (they very rarely reply on the support threads) so just trying to stop you having to wait for a reply that'll probably never come.
    (0)