Bad ping/latency/lag problems

[Nipa]

This problem is edgy because many people don't understand how it works and just get used to it, thinking it's normal. The latency however is a real issue which i'm suspecting isn't only caused by the server location, but also by the game software and the kind of servers SE is using. Whether the game is international or not these sorts of latency issues are really not supposed to be there in an AAA mmorpg or, at least, not so heavily.

This. So much this. The latency the game offers is not something you expect of a server localized in Japan.

3 seconds of latency is what you get when your server is at the end of a yogurt phone system set up in a little Indian village linked by a satellite dish to the ISS and then back to Russia before getting to Europe. And I don't even think this could get us up to 3 seconds. I'm serious here, even with the yogurt phone part.

A route from Europe to Japan is about 300ms. It should be even less from the US.

Also latency between Europe and Japan has no reason not to be stable. Having a 50ms range of variation at most. Going from 300ms to 3000ms is definitely not a problem due to the network link.

There is definitely an issue with SE servers or network code. This issue probably gets bigger with increased the latency (and this could explain why it mostly affect Eu people), but it's not caused by it.

Also for whoever tried to invoke it, port opening has nothing to do with this. We are not using a P2P software here, SE servers are fully visible to our game clients.

[Solfleur]

This. So much this. The latency the game offers is not something you expect of a server localized in Japan.

3 seconds of latency is what you get when your server is at the end of a yogurt phone system set up in a little Indian village linked by a satellite dish to the ISS and then back to Russia before getting to Europe. And I don't even think this could get us up to 3 seconds. I'm serious here, even with the yogurt phone part.

A route from Europe to Japan is about 300ms. It should be even less from the US.

Also latency between Europe and Japan has no reason not to be stable. Having a 50ms range of variation at most. Going from 300ms to 3000ms is definitely not a problem due to the network link.

There is definitely an issue with SE servers or network code. This issue probably gets bigger with increased the latency (and this could explain why it mostly affect Eu people), but it's not caused by it.

Also for whoever tried to invoke it, port opening has nothing to do with this. We are not using a P2P software here, SE servers are fully visible to our game clients.

According to several gaming mag articles I've read the past few years SE is notorious for two things. 1. they patch old servers rather than upgrading--to the point where they are basically connecting through the electronic equivalent of bubble gum and duct tape and 2. they refuse to decentralize their servers the way American games do, so if a problem exists at their central site, EVERYONE is affected e.g. when the earthquake had service down. Rather than building redundancy into the system, which would admittedly cost money, as would upgrading servers, as would a lot of things they choose NOT to do, they skate by and rely on our loyalty to the name to get by. It's wearing thin. Very thin.