Greetings, Imoen!
Thank you for posting your concerns about the "Esc" and "Enter" keys not working. In order to make sure we have enough information for a thorough investigation, it would be very helpful if you provided as many details as you can in the following form:


Platform:
Specify which version of Windows was in use to play the game, as well as if the PC you are using is a laptop or desktop.

ISP:
Name of ISP you use to connect to the Internet.

Type of Internet Connection:
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)

Internet Connection Speed:
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)

Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

Frequency:
State how frequently the issue occurs. Please select from the following.
1.Always
2.Sometimes
3.Once (Did not reproduce)
4.Unknown

It would also be helpful if you noted whether or not the keyboard that you are using is wireless. Thanks again for your participation!