Thavnairian Onion Bug -- Serious

[Dragonwings]

Date & Time: Thurs 8/07/2014, Around 6 PM PST

Frequency: Once (Did not reproduce)

Character Name: Avonea Dreamstone, feeding Blaze Veirai's chocobo

Race: Miqo'te

World: Mateus

Class/Level: Level 50 Culinarian

Area and Coordinates: Lavender Beds, X9 Y13

Party or Solo: Solo

NPC Name: None

Monster Name: None.

Our free company managed to grow our first Thavnairian Onion today. It's about four days ahead of any others. I harvested it and fed it to another FC member's stabled chocobo. It went through the proper training cutscene, and was shown eating the basket of food, but after the cutscene was finished I got the red error message "Chocobo cannot gain EXP". The onion was gone from my inventory but when the FC member took his chocobo out it still had a max rank of 10 and could not gain any more EXP.

It's very disheartening to lose an onion to what appears to be a system bug, after all the effort spent growing it. I contacted in game support about this but they said the onion couldn't be replaced because it's a garden item and not purchased.

Edited: Added template info