After 48 hours got an answer from my email.... saying I should contact support via chat.. some help please? this is a never ending cycle..

Regarding your request for account support. Please find your answer below.

Unfortunately the SQUARE ENIX Support Center cannot assist with this issue via email. In order to further assist you, we will need you to contact us via phone or chat, and the SQUARE ENIX Support Center will be happy to assist you.