Random freeze and crash

[flarosie]

Maybe someone can help me out with an error message I'm receiving. I was on the 3rd boss of ST today and the game staggered about 3 times in 15 seconds before completely freezing for a good 10 seconds and crashing.

The following is a paste of the Event Viewer:

Log Name: Application
Source: Application Hang
Date: 8/6/2014 10:12:23 PM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: Rosalie-PC
Description:
The program ffxiv.exe version 1.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 13d8
Start Time: 01cfb1c226712415
Termination Time: 128
Application Path: C:\Gaming\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Report Id: a46244e1-1de0-11e4-8668-10c37b6de9de

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-08-07T03:12:23.000000000Z" />
<EventRecordID>1880</EventRecordID>
<Channel>Application</Channel>
<Computer>Rosalie-PC</Computer>
<Security />
</System>
<EventData>
<Data>ffxiv.exe</Data>
<Data>1.0.0.0</Data>
<Data>13d8</Data>
<Data>01cfb1c226712415</Data>
<Data>128</Data>
<Data>C:\Gaming\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe</Data>
<Data>a46244e1-1de0-11e4-8668-10c37b6de9de</Data>
<Binary>430072006F00730073002D0074006800720065006100640000000000</Binary>
</EventData>
</Event>

Sorry but I'm not very tech savvy, so just let me know if you need any more information than this. I froze up one other time about 15 minutes before the big crash (just 1 stagger). This is a new build but I made sure all the drivers were up-to-date (I think). Thanks in advance!

Rosie

[shourtround]

get a program called "display driver uninstaller" and run it. make sure to let it run in safe mode. after that install the latest video card drivers. also let windows run a memory diagnostic on your memory. also get a program called cc cleaner and let it clean all your junk internet files out. also let it scan your registry for errors and let it fix them. sounds like a driver issue, but its hard to tell what exactly.