Account hacked

[Altera]

I cant log into my FF XIV account or SquareEnix site at all today((

Where can I get help? Their site just is a sea of FAQs and its a bit confusing reading through it all due to im a norwegian.

Edit: I have now managed to reset my password and done a deep system scan with AV and other spyware programs and found 2 trojans. Both has been quarantined and deleted. I have also gone and bought 1 of those security tokens for extra safety.

First time ive ever been having a gaming account hacked or attempted hacked. And ive been playing WoW for 6 years and only used Mobile Authenticator the last year without any problems there.

[Eunys]

Change your online habits, keep browsers up to date as well as their addons such as Flash Player. Would also recommend a program such as McAfee SiteAdvisor, there are a lot of site that trick Google into listing them first and peopel today trust google so much they just blindly click the links.

[MattyWS]

Actually I've had the same thing 2 times in the last 2 weeks. Just follow the links and change your password and you can log in.

SE need to sort this out. >.>

[Altera]

Thanks Eunys. Lots of truth what you wrote. I do keep myself safe on the internet. I dont use McAfee sideadvisor. But BitDefenders similar webprotector. Ive managed to keep my WoW account safe for 5 years, 4 years even without the Mobile Authenticator.

I think the main reason this happened was due to when I installed the Patch 1.18, my AV cancelled the downloader due to Trojan warnings. I read on forums that AVs could be too sensitive and turn off AV while installing. Which I did, and the day after, I couldnt log into the game.

I got BitDefender, IObit Malware Fighter and Advanced System Care running all the time. And my AV does a scan every night at 3am, and I turn PC off when I go to work in the morning.

I do appreciate the answers