First, there is another thread on the subject.
http://forum.square-enix.com/ffxiv/t...n-Restrictions

Just letting you know.

I am also on Balmung and recently came back to the game myself after a couple month break. I did make a brand new character as I love Roleplaying various characters. I had to wait two days to make my character and do it around 8 AM Eastern time on a Monday morning.

However, with that in mind, with the new recruit a friend and free trials, it could be very tricky. I wish the best of luck to your friend.