Been having really bad lag issues for the past week during prime time. Seems contained to this game only.

ISP is Teksavvy
located in Ontario, Canada

Tried doing a traceroute to leviathan and I see the following:
Tracing route to 199.91.189.36 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms CISCO31422 [192.168.1.1]
2 7 ms 7 ms 7 ms 10.125.109.1
3 16 ms 15 ms 15 ms 24.156.136.157
4 15 ms 15 ms 15 ms 24.156.157.81
5 12 ms 35 ms 12 ms ae0_2110-bdr04-tor.teksavvy.com [69.196.136.36]

6 12 ms 14 ms 13 ms ix-0-0-2-0.tcore1.TNK-Toronto.as6453.net [64.86.
33.21]
7 24 ms 23 ms 22 ms if-7-2.tcore1.W6C-Montreal.as6453.net [66.198.96
.61]
8 105 ms 105 ms 109 ms 66.198.96.50
9 102 ms 103 ms 101 ms 192.34.76.2
10 102 ms * 101 ms 199.91.189.234
11 104 ms * * 199.91.189.36
12 100 ms 103 ms 107 ms 199.91.189.36

The packet loss seems to be occurring towards the end so I assume this is a Square Enix problem.. please advise me if otherwise.

Seeing around a 5% packet loss on 199.91.189.234 and 199.91.189.36 nodes if I try and ping them directly.

Speedtest I get 150ish Mb download and 10 Mb upload.

Never had this issue until recently but it's basically made instances unplayable from around 6 PM EDT until 11 PM.