This has nothing to do with entitlement, having servers in the same region as your players is really standard for MMO, especially for a subscription based mmo with a large install base like FF 14. Most companies do that, i've even played f2p games who have their servers in Europe.

Having servers overseas come with a whole host of problems, as many players will tell. As OP mentions ESO just moved its european servers in Germany and it's not even selling well. Really it's a no-brainer.