Error 2002

[NaWA]

Same problems for me on Sargatanas.

[Klonoa]

well i contacted SE and this is what i was told

Agent Jordan R: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Jordan R: Hello..... it seems you are having some technical difficulties, particularly with disconnection. Would you mind if I transfer you over to a tech agent for further troubleshooting?
You: its only having problems with the login server. but yes if you need to transfer me that is fine
Agent Jordan R: Ok. Just a moment, please.
Agent Jordan R has disconnected.
Agent Adam E: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Adam E: While I look over your ticket information, may I have your first name please?
You: Benjamin
Agent Adam E: Thank you Benjamin. I understand you are having trouble with the 2002 error?
You: yes. and we have 5 accounts in this house and all of them get the same error
Agent Adam E: Are you on a wired or wireless connection?
You: wireless
Agent Adam E: And are all attempts with all accounts on wireless?
You: yes. i have also tried a different router. we randomly got 90000 error and then after that 2002 every time
Agent Adam E: Is it possible to plug directly in to the modem/router?
You: not with how far away it is. i have checked all setting or router and i have reset it to the defaults to make sure.
Agent Adam E: And what type of connection do you have (DSL, Cable, Satellite, etc) and how is your Internet Service Provider?
You: DSL and we have had the same provider for years. never had any issues before
You: other than the internet is kinda slow. pretty much just fast enough to play lol
Agent Adam E: Then the best option to try right now will be as follows:
Unplug the modem/router and leave it off for 10-15 minutes
Contact your ISP, and ask them to open and forward the port ranges I am about to give you.
Agent Adam E: The port ranges are
▼TCP
54992～54994,55006～55007,55021～55040
You: so that is all you can tell me is that it has to be on my end? there are 30 plus players on the forums with the same problem
Agent Adam E: And almost every single time, it turns out to be an issue with the ports not being opened.
You: so what makes them close after a year. because it was working fine like 3 days ago
Agent Adam E: Another thing is that we do not really support wireless connections, since they are not stable enough.
Agent Adam E: If the ISP makes any changes in their system, it could close ports.
Agent Adam E: This is the first step and easiest way to fix the issue, if it does not work, contact us back and we will explore other options.
You: and wait another hour or close to it to get someone

ok i figured mine out. here is something to check. log into your modem and make sure that your firewall on you modem is set to off

[iRawrTeddyBear]

Agent Adam E: Another thing is that we do not really support wireless connections, since they are not stable enough.

.....wow just wow. i'm done with square. I'm so fucking done now. You don't support wireless? Oh excuse me i'm sorry that everyone around the world has access to wireless connections and in the homes they live in they don't always have access to lan due to range or location of modem. Wow thanks square that's a really big Slap in the face to everyone that uses wireless connections. Im so done with this company.