I agree the person worded it wrong but he is absolutely correct. If you play 20 hours a week, you should progress faster, possess more, and be better equipped. Why should somebody who plays 5 hours a week get everything at the same time as someone who plays 20? Do you go into work and leave after 2 hours and expect to be paid the same amount of money that day as the person that worked 8? Would you expect to get a raise or promotion over that person? No, unless you're not all there in the head.
I understand its unfortunate that some people have more free time than others but that's just too bad. Catering a game to a person who only has a handful of hours a week to play results in one thing...A game that is disgustingly easy. If you have a lot of different things you want to do in game, than prioritize what is more important and focus on that first. You cant cater to everyone and maintain a good product.
The problem with XIV is its core design is flawed. Once you hit level 50 there is literally nothing for you to do other than collect shinies for vanity. Each update to the game just adds more shinies to collect. They have a vanity system so the entire population doesn't walk around looking literally exactly the same in their way too easy to obtain gear. XI had a much better system. The core of the game could be accomplished with a basic set of reasonably attainable equipment. Anything beyond that you had to either log in a bunch of man hours or spend a ton of money. Obtaining items wasnt the sole purpose of the game like it is in XIV.
I do my best to maintain interest in XIV and it is challenging. I am an somewhat old gamer. At 33 I grew up playing games that were actually difficult. I could only imagine seeing XIV's population having to play Ultima Online and having to deal with the risk of getting player killed any time you left guarded territory and losing your stuff. The vast majority of them would lose their minds. Growing up with those games I look at XIV and its just soooo shockingly easy.
I know most people will say "Than dont play!" Well, it's hard to give up on MMO's when you've been playing them for nearly 20 years. The base concept of an MMO makes for an amazing experience. It just seems every generation we detach further and further from that experience. So currently XIV is the best of the worst so I play it and have as much fun as I can. I have my set goals, and when I reach them I will probably close my account. Sadly, the game is so easy that shouldn't take more than 3 or 4 months.
Shinies have never been my goal. I have always loved the content. I dont know why SE abandoned being story-based. I guess its more cost effective to make items than come up with interesting plot. I absolutely loved XI pre-2007. Nothing in XIV even comes close to scratching the surface of how fun Chains of Promothia was. It took even hardcore gamers longer to complete Chains of Promathia than it takes to complete XIV's entirety. To bring my rant full circle, it falls on this very attitude of people who put in 5 hours of gaming a week think they should obtain everything at the same time as someone who puts in 25 hours a week. It's absolutely ludicrous.