Quote Originally Posted by Arkenaw View Post
This is literally the solution to every problem this game has had. It's amazing to me that an MMO can even exist without one. There's no way a small group of QA testers can simulate what a server full of players will do to content.
This reminds me of the testing server for FF11 and how people reported "This new Fenrir ability will be useless unless you change it, because players do not think your way" and got the reply "No, this is how we want it to follow the lore. People using or liking content is not necessary."

Or maybe more like in FF14 when we say we want better summon design and get told "Nah, we settled for this kind of lore and ugly is part of it and we won't care what you think".

Player satisfaction is simply not part of a MMO company strategy. Instead the focus is on things that can work like a drug and keep people playing.